Trade-In & Vehicle Exchange Specialist

Holman Enterprises; Cary (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Bereavement

Jury Duty

Pregnancy and parental leave

Job summary

Holman Enterprises’ Leith Volkswagen of Cary is seeking a Vehicle Exchange Coordinator to greet customers on the service drive, assess trade-in needs, and guide customers toward appropriate inventory. You will evaluate trade-in values and present offers while collaborating with sales teams.

The role requires a high school diploma or GED, strong MS Office skills, and prior sales or customer service experience. Training and ongoing development are provided, with comprehensive benefits.

Qualifications

• High School diploma or GED required; college degree preferred.
• Proficiency with MS Office and office technology.
• Prior sales or customer service experience preferred.

Responsibilities

• Greet customers and perform needs analysis on service drive.
• Assess trade-in desire and inventory vehicle fit.
• Identify and qualify potential trade-ins.
• Present trade-in offers based on history and market value.
• Update CRM with customer preferences and appraisals.
• Attend training and department meetings.

Skills

MS Office

Customer service

Sales experience

Education

High School diploma or GED

College degree preferred

Tools

MS Outlook

Excel

Word

PowerPoint

Project

Visio

SharePoint

Job description

Holman Enterprises’ Leith Volkswagen of Cary is seeking a Vehicle Exchange Coordinator to greet customers on the service drive, assess trade-in needs, and guide customers toward appropriate inventory. You will evaluate trade-in values and present offers while collaborating with sales teams.

The role requires a high school diploma or GED, strong MS Office skills, and prior sales or customer service experience. Training and ongoing development are provided, with comprehensive benefits.