Vehicle Exchange & Upgrade Specialist

Horne Kia; Gilbert (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Horne Kia in Gilbert, AZ is seeking a Vehicle Exchange Specialist with automotive sales experience to join our team. This role focuses on vehicle acquisition, upgrading customer vehicles, and providing exceptional service in the service lane.

You will greet customers, present trade-in values, guide them through the vehicle exchange process, handle test drives, and build lasting relationships with customers and the sales team.

Qualifications

• Customer facing experience preferred but not required.
• Excellent verbal and written communication skills.
• Time management, prioritization, attention to detail, organization, ability to multitask.
• Self-starter, ambitious, goal-oriented, can work independently and without supervision.
• Comfortable using multiple methods of communication – text, email, video, phone, etc.
• Available to work flexible hours and weekends.
• Open to learning new software systems.
• Professional, well-groomed personal appearance.
• Clean driving record and valid driver’s license.
• All applicants must be authorized to work in the US.

Responsibilities

• Be outgoing, friendly, energetic and professional with great customer service, attentiveness and follow up skills.
• Educating guest on the options available through Vehicle Exchange.
• Generate new and utilize existing customer base to build value in an opportunity to upgrade their current vehicle.
• Use strong decision-making and active listening skills to think progressively about customer needs and service.
• Be a liaison to customers while their vehicle is being serviced.
• Utilize CRM tracking system daily.
• Greet and assist customers who enter the service department.
• Ensure the customer feels welcome and comfortable when arriving at the dealership.
• Drive sales goals through the service department by engaging with customers about upgrading their vehicle.
• Establish a close relationship with the sales department to provide a consistent upgrade process experience.
• Work with other departments to establish a high level of customer satisfaction.
• Maintain knowledge of current and incoming inventory.
• Attend sales meetings and trainings when necessary.
• Utilize software systems within the store to identify and contact people interested in selling their vehicles.
• Work directly with our pre-owned sales manager to learn how to do a proper vehicle walkaround to identify mechanical and/or cosmetic issues prior to purchase.
• Contact customers with expiring leases to see if they are interested in arranging another lease or purchasing a different vehicle.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Skills

Customer facing

Communication skills

Time management

Multitasking

CRM knowledge

Driver's license

Independent work

Weekend availability

Job description

Horne Kia in Gilbert, AZ is seeking a Vehicle Exchange Specialist with automotive sales experience to join our team. This role focuses on vehicle acquisition, upgrading customer vehicles, and providing exceptional service in the service lane.

You will greet customers, present trade-in values, guide them through the vehicle exchange process, handle test drives, and build lasting relationships with customers and the sales team.