Vehicle Exchange & Trade-In Expert

Hillsborough Chrysler Dodge Jeep Ram; Hillsborough (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO

401(K)

Job summary

Hillsborough Chrysler Dodge Jeep Ram is seeking an Automotive Vehicle Exchange Specialist to facilitate exchanges for customers upgrading their vehicles. You will build rapport, assess needs, and guide customers through the trade-in and upgrade options.

The role emphasizes strong negotiation, accurate appraisals, paperwork support, and relationship building to drive repeat business. If you excel in a fast-paced, customer-centric environment, join our Capital Auto Group family.

Qualifications

• Experience in automotive sales or customer service.
• Strong negotiation and interpersonal skills.
• Excellent communication and presentation abilities.
• Knowledge of automotive products, features, and market trends.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced and customer-centric environment.
• Must pass pre-employment background screenings.

Responsibilities

• Interact with customers interested in exchanging their current vehicles for newer models
• Build rapport, understand customer needs, and provide information on available options
• Conduct thorough appraisals of customers' current vehicles, assessing their condition and market value
• Demonstrate a strong understanding of the benefits of upgrading to new or different vehicles
• Negotiate terms, pricing, and trade-in values to achieve mutually beneficial agreements
• Assist customers with the necessary paperwork and documentation related to the vehicle exchange process
• Build lasting relationships to encourage repeat business and referrals
• All other duties assigned

Skills

Negotiation

Customer service

Interpersonal skills

Communication

Job description

Hillsborough Chrysler Dodge Jeep Ram is seeking an Automotive Vehicle Exchange Specialist to facilitate exchanges for customers upgrading their vehicles. You will build rapport, assess needs, and guide customers through the trade-in and upgrade options.

The role emphasizes strong negotiation, accurate appraisals, paperwork support, and relationship building to drive repeat business. If you excel in a fast-paced, customer-centric environment, join our Capital Auto Group family.