Trade-In & Upgrade Advisor

MileOne Autogroup; Baltimore (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Weekday work schedule

Advancement opportunities

Positive work environment

Job summary

MileOne Autogroup's Heritage Honda Westminster is seeking a friendly, customer-focused liaison between our Service and Sales teams. You’ll discuss trade-in options, explore current vehicle value, and guide customers toward upgrading when it makes sense.

You’ll prepare competitive offers, review equity, and follow up with clients to move deals forward, while collaborating across departments to ensure a seamless, high-quality customer experience.

Qualifications

• High school diploma or GED; associate's or bachelor's degree preferred.
• Valid driver's license.
• Minimum 2 years of sales experience; consumer-to-consumer experience preferred.
• Strong negotiation, problem-solving, and presentation skills.
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills.

Responsibilities

• Engage service customers to discuss selling or trading current vehicle.
• Prepare competitive trade-in and purchase offers for customers to review with their service paperwork.
• Review vehicle equity positions and present upgrade opportunities when applicable.
• Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward.
• Work closely with both the Service and Sales team to create a seamless customer-focused experience.

Skills

Negotiation

Problem-solving

Presentation skills

Education

High school diploma or GED; associate's or bachelor's degree preferred

Tools

MS Office

Computer software

Internet proficiency

Mathematics skills

Job description

MileOne Autogroup's Heritage Honda Westminster is seeking a friendly, customer-focused liaison between our Service and Sales teams. You’ll discuss trade-in options, explore current vehicle value, and guide customers toward upgrading when it makes sense.

You’ll prepare competitive offers, review equity, and follow up with clients to move deals forward, while collaborating across departments to ensure a seamless, high-quality customer experience.