Vehicle Upgrade Specialist | Heritage Honda Westminster

MileOne Autogroup; Baltimore (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Weekday work schedule

Advancement opportunities

Positive work environment

Job summary

MileOne Autogroup's Heritage Honda Westminster is seeking a friendly, customer-focused liaison between our Service and Sales teams. You’ll discuss trade-in options, explore current vehicle value, and guide customers toward upgrading when it makes sense.

You’ll prepare competitive offers, review equity, and follow up with clients to move deals forward, while collaborating across departments to ensure a seamless, high-quality customer experience.

Qualifications

• High school diploma or GED; associate's or bachelor's degree preferred.
• Valid driver's license.
• Minimum 2 years of sales experience; consumer-to-consumer experience preferred.
• Strong negotiation, problem-solving, and presentation skills.
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills.

Responsibilities

• Engage service customers to discuss selling or trading current vehicle.
• Prepare competitive trade-in and purchase offers for customers to review with their service paperwork.
• Review vehicle equity positions and present upgrade opportunities when applicable.
• Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward.
• Work closely with both the Service and Sales team to create a seamless customer-focused experience.

Skills

Negotiation

Problem-solving

Presentation skills

Education

High school diploma or GED; associate's or bachelor's degree preferred

Tools

MS Office

Computer software

Internet proficiency

Mathematics skills

Job description

Job Description

Are you a people person with a knack for building relationships? Heritage Honda Westminster is looking for a motivated, customer-focused team member to serve as the liaison between our Service and Sales departments. In this role, you’ll help customers explore the value of their current vehicle, discuss trade-in opportunities, and identify when upgrading to a new vehicle makes sense.

Experience Everything MileOne has to Offer:

• Competitive compensation
• Monday - Friday Work Schedule
• Great opportunities for advancement
• Positive, success-driven work environment

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Essential Duties:

• Engage with service customers to discuss selling or trading current vehicle
• Prepare competitive trade-in and purchase offers for customers to review with their service paperwork
• Review vehicle equity positions and present upgrade opportunities when applicable
• Follow up with customers after their visit to answer questions, discuss their offer and assist those ready to move forward
• Work closely with both the Service and Sales team to create a seamless customer-focused experience

Qualifications:

• High school diploma or GED; associate's or bachelor's degree, preferred
• Valid driver's license
• Minimum 2 years of sales experience; consumer-to-consumer experience, preferred
• Strong negotiation, problem-solving, and presentation skills
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills

MileOne Autogroup is an equal opportunity employer, and we maintain a drug-free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

Salary Range

$65,000.00 - $85,000.00

Heritage Honda Westminster

Zip Code

21157