Trade Floor Team Leader - Coaching & Sales Growth

Euromarket Designs Inc.; Pasadena (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Euromarket Designs Inc. in Pasadena, CA seeks a Team Leader, Trade to energize the sales floor, mentor associates, and drive daily goals. You’ll lead staffing with the Assistant Store Leader, coach for performance, and ensure excellent customer service across the department.

You will train teams on product knowledge, selling, store policies, and safety guidelines, while maintaining strong presence on the floor as Leader On Duty.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and follow company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Promote sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers receive gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Retail leadership

Customer service

Coaching & development

Communication

Time management

Problem solving

Staff scheduling

Team onboarding

Tools

Microsoft Office

Google Workspace

Tablets

Job description

Euromarket Designs Inc. in Pasadena, CA seeks a Team Leader, Trade to energize the sales floor, mentor associates, and drive daily goals. You’ll lead staffing with the Assistant Store Leader, coach for performance, and ensure excellent customer service across the department.

You will train teams on product knowledge, selling, store policies, and safety guidelines, while maintaining strong presence on the floor as Leader On Duty.