Store Operations Team Lead — Merch & Service

Euromarket Designs Inc.; Los Angeles (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Euromarket Designs Inc. in Los Angeles is seeking a Team Leader - Operations to guide merchandise flow and store operations, mentor stock teams, and protect margins while keeping the sales floor customer-ready.

You will lead and coach associates, coordinate with the Assistant Store Leader on performance development, train on product knowledge and policies, and ensure exceptional customer service across the store and curbside operations.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth in coordination with the Assistant Store Leader.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures as applicable.
• Promote sales as they pertain to the position and act as Leader On Duty (LOD).
• Review business results, execution of plans/strategies, customer feedback and associate performance with the Assistant Store Leader.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Communication skills

Organizational skills

Problem solving

Results driven

Customer service

Time management

Flexibility

Leadership

Store operations

Coaching

Tools

Microsoft Office

Google Applications

Tablet devices

Job description

Euromarket Designs Inc. in Los Angeles is seeking a Team Leader - Operations to guide merchandise flow and store operations, mentor stock teams, and protect margins while keeping the sales floor customer-ready.

You will lead and coach associates, coordinate with the Assistant Store Leader on performance development, train on product knowledge and policies, and ensure exceptional customer service across the store and curbside operations.