Tracking & Tracing Coordinator

CDN LOGISTICS INC; Northlake (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Paid vacation

Disability insurance

Legal coverage

Recognition and referrals

Career growth

Veteran-owned

Job summary

CDN LOGISTICS INC. is seeking a Tracking & Tracing Coordinator in Northlake, IL to monitor shipments from pickup through delivery, ensuring timely updates and issue resolution. You will coordinate with drivers, carriers, and internal teams to maintain on-time performance and high customer satisfaction.

Shift options are 8 am - 6 pm or 9 am - 7 pm. The role offers comprehensive benefits and career growth opportunities within a veteran-owned organization.

Qualifications

• High school diploma or GED; degree in logistics a plus.
• Experience in shipment tracking or logistics coordination preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Proficient with Microsoft Office; TMS experience a plus.
• Ability to work independently and in a team.

Responsibilities

• Monitor shipments from pickup to delivery with real-time visibility.
• Make proactive check calls to drivers and carriers.
• Provide updates to customers and internal teams.
• Handle inbound driver/customer calls and emails.
• Resolve shipment exceptions and coordinate corrective action.
• Communicate updates to relevant parties via phone, email, or messaging.
• Coordinate with Sales, Dispatch, Operations to handover details.
• Maintain accurate shipment records and documentation.
• Set up new receivers, vendors, and locations in the TMS.
• Address detention and accessorial inquiries; assist with billing/claims.
• Monitor KPIs and take corrective actions as needed.
• Look for process improvements to tracking tools.
• Stay current on transportation regs and best practices.

Skills

Organizational skills

Time management

Communication skills

Customer service

Problem solving

Teamwork

Education

High school diploma or GED

Associate/Bachelor in logistics (plus)

Tools

TMS system

Microsoft Office

Job description

Position Description: Our Tracking & Tracing Coordinator is a crucial role within Custom Companies, serving as the eyes and ears of every shipment. This position is responsible for monitoring and tracking freight from pickup through delivery to ensure timely, accurate service — proactively identifying delays or issues, keeping drivers on schedule, and keeping customers and internal teams informed every step of the way. Success in this role is measured by on-time performance, minimized delivery exceptions, and customer satisfaction, achieved through close collaboration with carriers, drivers, and internal stakeholders.

Location: Northlake, IL

Shift: 8 am - 6 pm or 9 am-7 pm

What You’ll Do

• Monitor and track shipments from pickup through delivery using tracking systems and the transportation management system (TMS), ensuring real-time visibility into shipment status.
• Make proactive check calls to drivers and carriers throughout the day; input accurate, timely updates into the dispatch/TMS system.
• Notify customers and internal teams of any deviation from the run schedule before it becomes a problem.
• Answer incoming driver and customer calls and emails, resolving needs quickly and professionally in a high-volume, fast-paced environment.
• Identify and resolve shipment exceptions — missed pickups, delays, damaged goods — by coordinating appropriate corrective action.
• Communicate shipment updates, delays, and exceptions clearly to customers, drivers, carriers, and internal teams via phone, email, and messaging systems.
• Coordinate with Sales, Dispatch, and Operations to resolve issues quickly and ensure a seamless handover of shipment details.
• Maintain accurate records and documentation of shipment details, tracking activity, and resolution steps.
• Set up and maintain new receivers, vendors, and customer/supplier locations within the TMS as needed.
• Correspond with customers and carriers on detention and other accessorial matters; assist in resolving billing or claims discrepancies.
• Monitor and analyze KPIs such as on-time performance and delivery exceptions, and take corrective action when targets are at risk.
• Continuously look for ways to improve tracking processes and tools for greater speed and accuracy.
• Stay current on transportation industry regulations, compliance requirements, and best practices related to tracking and delivery..

Qualifications

• A High school diploma or GED equivalent (Associate's or Bachelor's degree in logistics, supply chain, or a related field is a plus).
• Prior experience in shipment tracking, logistics coordination, dispatch, or customer service — transportation/freight industry experience preferred but not required.
• Strong organizational and time-management skills, with the ability to multitask and manage customer expectations in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills, including professional phone and email etiquette.
• Comfortable handling high call volume and working across multiple computer systems/tracking platforms at once.
• Basic proficiency with Microsoft Office (Outlook, Excel, Word); TMS experience a plus.
• Customer-service mindset with strong problem-solving instincts and the composure to handle issues under pressure.
• Ability to work independently and collaboratively as part of a team..

What We Offer

We take care of our people the way they take care of our customers. Our benefits and rewards are designed to support your health, family, and future.

• Comprehensive benefits—medical, dental, vision, and life insurance; details on coverage and shared costs are reviewed during the interview process. Benefits are offered as a shared-cost program to balance affordability with sustainable, high-quality coverage.
• 401(k) with company match to help you plan for long-term financial security
• Paid vacation and holidays—including your birthday!
• Supplemental insurance options such as disability, voluntary life, and legal coverage
• Employee recognition and referral incentives that reward performance and teamwork
• Career growth and training opportunities for those who want to learn and advance
• Proudly 100% Veteran-owned, built on respect, reliability, and shared success

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to creating an inclusive workplace that respects and celebrates the diverse backgrounds, perspectives, and talents of all employees.

Compensation details:

50000-65000 Yearly Salary

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