Freight Track & Trace Specialist — High-Impact Logistics

R+L Carriers; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

R+L Carriers is seeking a Domestic Logistics Specialist - Track & Trace in Phoenix, AZ to manage a high volume of outbound calls and emails, monitor shipment status, and resolve customer issues. The role involves data entry, carrier compliance, and ensuring on-time delivery of freight.

You will work with Operations and Sales to provide ETA updates, gather PODs/BOLs, and maintain accurate load status across visibility platforms. Nights/weekends occasional as needed.

Qualifications

• High school diploma or GED required.
• Experience in track and trace, dispatching, or logistics preferred.
• Familiarity with TMS and load boards preferred.

Responsibilities

• Provide support to Operations and Sales: proactive tracking, document prep, BOL generation, load status verification.
• Outbound calls to carriers (up to 100 per day) to confirm status and timelines.
• Provide timely ETA updates and escalate service failures to Operations/Sales.
• Ensure carrier compliance with tracking tools and visibility systems.
• Communicate shipment progress clearly to clients, carriers and peers.
• Gather PODs, BOLs, invoices and updates from internal teams to close loads promptly.
• Continuously track freight movements from origin to final delivery.
• Secure final delivery confirmation and proper documentation before load closure.
• Deliver unmatched customer service through daily carrier/customer conversations.
• Back-up after-hours Capacity Procurement coverage during absences.
• Maintain regular attendance to support workflow and productivity.

Skills

Communication skills

Call volume

Multitasking

Customer service

Team collaboration

Attention to detail

MS Office

English fluency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

WebEx

Zoom

Microsoft Teams

Job description

R+L Carriers is seeking a Domestic Logistics Specialist - Track & Trace in Phoenix, AZ to manage a high volume of outbound calls and emails, monitor shipment status, and resolve customer issues. The role involves data entry, carrier compliance, and ensuring on-time delivery of freight.

You will work with Operations and Sales to provide ETA updates, gather PODs/BOLs, and maintain accurate load status across visibility platforms. Nights/weekends occasional as needed.