Track Operations Lead - Guest Experience & Team

Kart Directory; Overland Park (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Top Pay

Flexible Schedules

Health Coverage

HSA $1200 company paid

Vacation and Sick time

401k retirement program with company 8

Job summary

Andretti Indoor Karting & Games seeks a Track Supervisor to lead daily operations, staffing and training of hourly staff, and ensuring safety, service standards, and guest satisfaction. You will partner with the operations managers to drive performance and ownership on shift.

You will be responsible for ensuring quality experiences, managing costs, and guiding a team through high-energy events and peak periods across a family entertainment venue.

Qualifications

• Guest service and leadership experience is preferred.

Responsibilities

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Maintain opening, running and closing duties for department
• Manage organization and cleanliness of departmental areas
• Proactive guest relations: floor interaction, table visits, etc.
• Ensure highest level of quality and service standards
• Deliver exceptional guest experience across product, timing, service and entertainment
• Empower staff to deliver legendary service
• Assist with special events with Leader on duty
• Provide management with feedback on staff performance
• Assist with staff training and employee relations
• Maintain staff morale and retention efforts
• Participate in recruitment and retention efforts

Job description

Andretti Indoor Karting & Games seeks a Track Supervisor to lead daily operations, staffing and training of hourly staff, and ensuring safety, service standards, and guest satisfaction. You will partner with the operations managers to drive performance and ownership on shift.

You will be responsible for ensuring quality experiences, managing costs, and guiding a team through high-energy events and peak periods across a family entertainment venue.