Operations Supervisor: Lead Guest Experience & Team

Kart Directory; Schaumburg, Northern (IL, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Flexible schedules

Health coverage

Vision coverage

Health Savings Account

Vacation & sick leave

401k match

Job summary

Andretti Indoor Karting & Games in Schaumburg is seeking an Operations Supervisor to lead daily activities, manage staffing, training, and guest relations while supporting Operations Managers to drive service quality and safety.

You will oversee scheduling, cost control, cash handling, and staff development, ensure sanitation, safety, and a high-energy guest experience across our karting, VR, arcade, and dining spaces.

Qualifications

• Guest service and leadership experience is preferred.
• A Drug Test and Background Check is required prior to employment.

Responsibilities

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control.
• Open, run and close duties for the department and supervise staff performance.
• Oversee guest relations and ensure a high level of service and experience.
• Assist with staff training and recruitment efforts.

Skills

Guest service

Leadership

Staff motivation

Team management

Job description

Andretti Indoor Karting & Games in Schaumburg is seeking an Operations Supervisor to lead daily activities, manage staffing, training, and guest relations while supporting Operations Managers to drive service quality and safety.

You will oversee scheduling, cost control, cash handling, and staff development, ensure sanitation, safety, and a high-energy guest experience across our karting, VR, arcade, and dining spaces.