Operations Supervisor: Lead Guest Experience & Team

Kart Directory; Oklahoma City (OK); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Top Pay

Flexible Schedules

Health Savings Account

Vacation and Sick time

401k with company match

Job summary

Andretti Indoor Karting & Games is seeking an Operations Supervisor to oversee daily facility operations, staff scheduling, and guest relations. You will work with the operations managers to ensure service quality, safety, and cost control across a high-energy entertainment venue.

The role requires a hands-on leader who can motivate teams, handle cash controls, and support events while maintaining Andretti’s brand standards.

Qualifications

• Guest service and leadership experience is preferred.
• A Drug Test and Background Check is required prior to employment.
• 6 months or more of Andretti brand and culture exposure is a plus.
• Current trainer or team lead is a plus.
• Proven leadership and team skills; ability to motivate and manage all levels of staff.
• Strong written, verbal and organizational skills.

Responsibilities

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control.
• Maintain opening, running and closing duties for department.
• Manage organization and cleanliness of departmental areas.
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests.
• Empowers staff to deliver exceptional legendary service.
• Executes any special events with Leader on duty.
• Provide management with direct and honest feedback of staff regarding performance.
• Assist with staff training and employee relations.
• Maintain all safety procedures and open availability for shifts.

Skills

Leadership experience

Guest service

Communication skills

Organizational skills

Safety awareness

Team motivation

Job description

Andretti Indoor Karting & Games is seeking an Operations Supervisor to oversee daily facility operations, staff scheduling, and guest relations. You will work with the operations managers to ensure service quality, safety, and cost control across a high-energy entertainment venue.

The role requires a hands-on leader who can motivate teams, handle cash controls, and support events while maintaining Andretti’s brand standards.