Track and Trace Specialist

Circle Logistics; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

Circle Logistics is seeking an After Hours Track & Trace Specialist to monitor and manage customer freight within the OP8 division. You will track movements, provide updates in the TMS and customer portals, and communicate proactively with customers and carriers to ensure on-time delivery.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment where problem-solving and clear written and verbal communication are essential.

Qualifications

• Previous experience in logistics or customer service preferred.
• Strong written and verbal communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable using TMS, portals, and software platforms.
• Detail-oriented with excellent organizational and time-management skills.

Responsibilities

• Monitor and track freight movements utilizing various transportation and visibility platforms.
• Provide detailed shipment updates within Circle Logistics' TMS and customer systems.
• Manage customer communications through email, phone, and other communication channels.
• Update and maintain customer portals with accurate shipment information and milestone updates.
• Proactively identify potential service issues and communicate delays, exceptions, or concerns to internal teams and customers.
• Maintain accurate shipment records including pickup and delivery times, reference numbers, trailer information, and customer-specific requirements.
• Initiate and document check calls with carriers and drivers to ensure shipment visibility and service compliance.
• Coordinate with internal operations, customer service, and sales teams to resolve shipment issues and provide solutions.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and operational dashboards to support customer and management requests.
• Manage multiple customer requirements simultaneously while maintaining a high level of accuracy and responsiveness.
• Ensure timely communication and follow-up on all assigned freight.
• Perform additional duties and responsibilities as assigned.

Skills

Customer service

Verbal communication

Attention to detail

Time management

Problem solving

Multi-tasking

TMS

Microsoft Office

Google Workspace

Team collaboration

Education

High School Diploma, GED, or equivalent experience

Tools

TMS

Customer portals

Microsoft Office

Google Workspace

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Position Overview

The After Hours Track & Trace Specialist is responsible for monitoring and managing customer freight within our OP8 service division. OP8 serves as a broad, high-visibility freight solution supporting a wide variety of customer requirements and shipment types. This role provides critical shipment oversight, customer communication, portal management, and operational support to ensure freight moves efficiently and customers receive timely, accurate updates.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where proactive communication and problem-solving are essential. This position plays a key role in maintaining service excellence by monitoring freight activity, updating customer portals, responding to customer requests, and ensuring accurate shipment documentation.

Primary Responsibilities

• Monitor and track freight movements utilizing various transportation and visibility platforms.
• Provide detailed shipment updates within Circle Logistics' TMS and customer systems.
• Manage customer communications through email, phone, and other communication channels.
• Update and maintain customer portals with accurate shipment information and milestone updates.
• Proactively identify potential service issues and communicate delays, exceptions, or concerns to internal teams and customers.
• Maintain accurate shipment records including pickup and delivery times, reference numbers, trailer information, and customer-specific requirements.
• Initiate and document check calls with carriers and drivers to ensure shipment visibility and service compliance.
• Coordinate with internal operations, customer service, and sales teams to resolve shipment issues and provide solutions.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and operational dashboards to support customer and management requests.
• Manage multiple customer requirements simultaneously while maintaining a high level of accuracy and responsiveness.
• Ensure timely communication and follow-up on all assigned freight.
• Perform additional duties and responsibilities as assigned.

Schedule (all times are CST)

• Thursday 6pm–Friday 5am (includes 1 hr break)
• Friday 6pm–Saturday 5am
• Saturday 6pm–Sunday 5am
• Sunday 6pm–Monday 5am

Qualifications

• High School Diploma, GED, or equivalent experience required.
• Previous experience in customer service, logistics, dispatching, transportation, operations, or related fields preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with excellent organizational and time-management skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning and utilizing transportation management systems (TMS), customer portals, and various software platforms.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Professional demeanor, strong work ethic, reliability, and positive attitude.

This role offers a clear path into Carrier Sales or Account Management, providing hands‑on experience in both operational execution and revenue-driving activities within the business.