After-Hours Freight Track & Trace Specialist

Circle Logistics; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

Circle Logistics is seeking an After Hours Track & Trace Specialist to monitor and manage customer freight within the OP8 division. You will track movements, provide updates in the TMS and customer portals, and communicate proactively with customers and carriers to ensure on-time delivery.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment where problem-solving and clear written and verbal communication are essential.

Qualifications

• Previous experience in logistics or customer service preferred.
• Strong written and verbal communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable using TMS, portals, and software platforms.
• Detail-oriented with excellent organizational and time-management skills.

Responsibilities

• Monitor and track freight movements utilizing various transportation and visibility platforms.
• Provide detailed shipment updates within Circle Logistics' TMS and customer systems.
• Manage customer communications through email, phone, and other communication channels.
• Update and maintain customer portals with accurate shipment information and milestone updates.
• Proactively identify potential service issues and communicate delays, exceptions, or concerns to internal teams and customers.
• Maintain accurate shipment records including pickup and delivery times, reference numbers, trailer information, and customer-specific requirements.
• Initiate and document check calls with carriers and drivers to ensure shipment visibility and service compliance.
• Coordinate with internal operations, customer service, and sales teams to resolve shipment issues and provide solutions.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and operational dashboards to support customer and management requests.
• Manage multiple customer requirements simultaneously while maintaining a high level of accuracy and responsiveness.
• Ensure timely communication and follow-up on all assigned freight.
• Perform additional duties and responsibilities as assigned.

Skills

Customer service

Verbal communication

Attention to detail

Time management

Problem solving

Multi-tasking

TMS

Microsoft Office

Google Workspace

Team collaboration

Education

High School Diploma, GED, or equivalent experience

Tools

TMS

Customer portals

Microsoft Office

Google Workspace

Job description

Circle Logistics is seeking an After Hours Track & Trace Specialist to monitor and manage customer freight within the OP8 division. You will track movements, provide updates in the TMS and customer portals, and communicate proactively with customers and carriers to ensure on-time delivery.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment where problem-solving and clear written and verbal communication are essential.