TPA Account Manager: Strategic Client Success

OneVeracity; Kennesaw (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

OneVeracity is seeking an experienced TPA Account Manager to oversee client and broker relationships and deliver proactive, high-quality service. You will know each account, monitor claims and costs, and lead strategic reviews to drive renewal decisions and client satisfaction.

You will coordinate cross-functional teams, monitor performance across vendors and networks, and own client outcomes while seeking opportunities to grow services and improve cost efficiency.

Qualifications

• Experience in account management, client services, employee benefits, healthcare, TPA, PBM, insurance.
• Strong communication, organization, analytical, presentation and problem-solving skills.
• Ability to travel as needed for client meetings.
• Experience with self-funded health plans and cost-containment programs is a plus.

Responsibilities

• Own assigned client relationships and understand key contacts, goals, concerns, plan design, funding, renewal timing.
• Build trusted relationships with clients and brokers and maintain proactive communication.
• Understand claims, PMPM, trend, utilization, high-cost claims and major cost drivers.
• Monitor RBP/network performance and address provider issues and enrollment.
• Monitor pharmacy, clinical, vendor performance and identify cost improvement opportunities.
• Own the client outcome for issues and escalations, even when another team solves it.
• Coordinate internal teams to ensure ownership, timelines and follow-up.
• Proactively communicate material concerns before they escalate.
• Lead quarterly and strategic reviews explaining outcomes and next steps.
• Prepare for renewals by reviewing performance and opportunities for the next year.
• Support retention and account growth by identifying client needs.
• Maintain accurate CRM, reporting and account information.
• Identify recurring issues and share feedback with leadership.
• Mentor Account Associates and junior managers as appropriate.

Skills

Account management

Client services

Employee benefits

Healthcare

TPA

PBM

Insurance

Communication

Organization

Problem solving

Presentation

Travel readiness

Job description

OneVeracity is seeking an experienced TPA Account Manager to oversee client and broker relationships and deliver proactive, high-quality service. You will know each account, monitor claims and costs, and lead strategic reviews to drive renewal decisions and client satisfaction.

You will coordinate cross-functional teams, monitor performance across vendors and networks, and own client outcomes while seeking opportunities to grow services and improve cost efficiency.