Strategic Claims Account Manager (TPA)

Cottingham & Butler; Des Moines (IA); On-site; USD 65,000 - 100,000; Full time

Job summary

Cottingham & Butler seeks an experienced Account Manager with strong TPA or claims background to manage client relationships across auto liability, general liability, and workers’ compensation programs.

You will serve as the main liaison between clients and internal claims teams, driving performance, ensuring service excellence, and supporting renewals, contracts, and reporting throughout each account lifecycle.

Qualifications

• 3–7+ years in a TPA, insurer, or claims organization
• Strong background in auto liability, general liability, and/or workers’ compensation claims
• Proven experience in a client-facing or account management role
• Industry designations such as AIC, CPCU, or similar are a plus

Responsibilities

• Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
• Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
• Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
• Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
• Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
• Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
• Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
• Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities

Skills

Claims lifecycle understanding

Analytical skills

Communication skills

Organization

MS Office (Excel/PowerPoint)

CRM tools

Education

AIC designation

CPCU designation

Tools

Claims systems

CRM platforms

Job description

Cottingham & Butler seeks an experienced Account Manager with strong TPA or claims background to manage client relationships across auto liability, general liability, and workers’ compensation programs.

You will serve as the main liaison between clients and internal claims teams, driving performance, ensuring service excellence, and supporting renewals, contracts, and reporting throughout each account lifecycle.