Toyota Service Advisor

Hoffman Of West Simsbury Inc; Simsbury (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Hoffman Of West Simsbury Inc seeks a customer service oriented professional to manage the complete service experience with a focus on customer satisfaction. The role emphasizes clear communication and timely issue resolution to uphold the company’s standards.

The candidate should be prepared for a fast-paced environment, maintain a positive public image, and collaborate with teammates to leverage technology for better service delivery.

Qualifications

• High School Diploma required.
• 1-2 years’ experience in a customer service environment preferred.
• Able to adapt to change with a customer-centric mindset.
• Strong communication skills—oral, written, and listening.

Responsibilities

• Handle customers throughout the service experience with satisfaction as the priority.
• Promote a positive image of the company and resolve customer issues.
• Serve as an advocate for teammates and support technology advancement.

Skills

Customer service

Communication

Problem solving

Technology awareness

Education

High School Diploma

Job description

Role PurposeHandle customers throughout the entire service experience with their satisfaction as the number one priorityLeadershipThis position does not lead othersCore AccountabilitiesRemain at or above manufacturer CSI standard.Meet all production metrics as prescribed by Management.Process all documentation to state and/or manufacturer standard.Complete all required training for Certification as prescribed by Management.Competencies and QualificationsHigh School Diploma1-2 years’ experience in a customer service orientated environment preferredCan adapt and embrace change with an internal and external customer centric mindsetAct as an advocate for teammates and have a strong commitment to technology advancementPossesses effective communication skills: oral, written, listening.Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.