Toyota Service Advisor - CSI-Driven Customer Experience

Shottenkirk Automotive Inc; San Antonio (TX); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Toyota training

Team-oriented culture

Modern facilities

Career advancement

Benefits package

Paid time off

Retirement plan

Job summary

Shottenkirk Toyota San Antonio is hiring an experienced Service Advisor to deliver exceptional ownership experiences from check-in to delivery. The role emphasizes customer service, accurate maintenance recommendations, and high CSI performance within a high-volume shop.

Ideal candidates have a minimum of 3 years in a dealership setting, Toyota experience preferred, and a proven track record of professionalism and teamwork. Competitive pay and growth opportunities are offered.

Qualifications

• Minimum of 3 years of automotive dealership Service Advisor experience.
• Toyota dealership experience preferred.
• Proven history of achieving strong CSI scores.
• Excellent communication, organization, and time-management skills.
• Ability to accurately recommend maintenance and repairs while earning customer trust.
• Experience managing a high-volume service drive.
• Positive attitude, professionalism, and teamwork.
• Strong understanding of manufacturer warranty and maintenance programs.

Responsibilities

• Deliver an exceptional customer experience from vehicle check-in through delivery.
• Maintain and exceed Toyota CSI expectations.
• Build lasting relationships that encourage repeat business and customer loyalty.
• Communicate clearly with customers and technicians throughout the repair process.
• Help achieve department sales, retention, and operational goals.
• Follow dealership processes while maintaining accuracy and efficiency.

Skills

Customer service

Communication

Organization

Time management

Teamwork

CSI scores

Tools

Warranty programs

Job description

Shottenkirk Toyota San Antonio is hiring an experienced Service Advisor to deliver exceptional ownership experiences from check-in to delivery. The role emphasizes customer service, accurate maintenance recommendations, and high CSI performance within a high-volume shop.

Ideal candidates have a minimum of 3 years in a dealership setting, Toyota experience preferred, and a proven track record of professionalism and teamwork. Competitive pay and growth opportunities are offered.