Toyota Service Advisor

Hoffman Auto Group; West Simsbury (CT); On-site; USD 50,000 - 80,000; Full time

Job summary

Hoffman Auto Group in West Simsbury, CT is seeking a service-focused professional to manage the entire customer experience, prioritizing satisfaction from greeting to farewell.

You will help maintain manufacturer CSI standards, meet production metrics set by management, handle all documentation to standard, and complete required training for certification.

This role offers a base salary with commission, reflecting performance, reliability, and a commitment to outstanding customer service.

Qualifications

• 1-2 years’ experience in a customer service orientated environment preferred.
• Strong communication (oral and written) and listening skills.
• Able to adapt to change with a customer-centric mindset.
• Advocates for teammates with a focus on technology advancement.
• Promotes a positive image and resolves customer issues.

Responsibilities

• Remain at or above manufacturer CSI standard.
• Meet all production metrics as prescribed by Management.
• Process all documentation to state and/or manufacturer standard.
• Complete all required training for Certification as prescribed by Management.

Skills

Customer service

Communication

Adaptability

Technology adoption

Team player

Education

High School Diploma

Job description

Job Details

• Job Location: West Simsbury , CT 06092


• Salary Range: $50,000.00 - $80,000.00 Base+Commission/year


• Role Purpose

Handle customers throughout the entire service experience with their satisfaction as the number one priority

Leadership

This position does not lead others

Core Accountabilities

• Remain at or above manufacturer CSI standard.


• Meet all production metrics as prescribed by Management.


• Process all documentation to state and/or manufacturer standard.


• Complete all required training for Certification as prescribed by Management.

Qualifications

Competencies and Qualifications

• High School Diploma


• 1-2 years’ experience in a customer service orientated environment preferred


• Can adapt and embrace change with an internal and external customer centric mindset


• Act as an advocate for teammates and have a strong commitment to technology advancement


• Possesses effective communication skills: oral, written, listening.


• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.