Toyota Sales Business Development Agent

Toyota/Lexus of Knoxville; Knoxville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401k retirement

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Job summary

Toyota/Lexus of Knoxville is seeking a motivated Business Development Agent to be the first point of contact for prospective buyers, guiding them toward the right vehicle and next steps.

No experience required; an in-house training team offers online and in-store training with manufacturers, helping you learn the vehicles and technology quickly while you build customer relationships.

Qualifications

• Excellent communication skills and phone etiquette.
• Previous role with strong customer service experience.
• Positive, team-player attitude.
• Prompt and courteous demeanor.
• Strong organizational and time management skills.
• Reliable, self-motivated, goal oriented.
• Must have strong computer skills.
• Must pass a pre-employment background check & drug screen.

Responsibilities

• Respond promptly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Answer customer calls and establish follows-up with sales appointments.
• Provide customers with initial product information & direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Maintain accurate customer records in the CRM.
• Meet daily and monthly goals while delivering exceptional customer service.

Skills

Communication skills

Phone etiquette

Customer service

Team player

Time management

Organization

Computer skills

Background check pass

Job description

Toyota Business Development Agent

Do you love working with new technologies and innovative products? Do you like creating exceptional experiences for customers? We are seeking energetic individuals to join our unique and fast-paced Sales Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Success in this role is not about making high pressured sales calls - it's about creating a positive first impression, building trust, and promptly answering customer's questions.

In this role, you will be the first point of contact for prospective buyers and help them take the next step toward finding the right vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. No experience necessary, we have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Responsibilities:

• Respond promptly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Answer customer calls and establish follows-up with sales appointments
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Maintain accurate customer records in the CRM
• Meet daily and monthly goals while delivering exceptional customer service

Qualifications:

• Excellent communication skills and phone etiquette
• At least one previous role based in strong customer service experience
• Positive, team-player attitude
• Prompt and courteous
• Strong organizational and time management skills
• Reliable, self-motivated, and goal oriented
• Must have strong computer skills
• Must be able to pass a pre-employment background check & drug screen

Dealership Benefits

• 401k retirement
• Insurance plans available for eligible full time associates
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Accidental Insurance
• Voluntary Critical Illness Insurance
• Hospital Indemnity Insurance
• HSA/HFA
• EAP benefits
• Paid Holidays for eligible associates
• Paid day off for your birthday
• Paid vacations for eligible associates
• Employee discounts
• Sick Leave for eligible associates
• Drug Free workplace