Toxicology Operations & Client Support Coordinator

Abbott; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free medical coverage

High employer retirement contribution

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefit

Job summary

Abbott in Richmond, VA is seeking a Business Support Coordinator for our Toxicology division. This onsite role supports contractor coordination, event scheduling, and invoicing as part of the operations team.

Ideal candidates bring 2–3 years of related experience, strong communication skills, and a proactive approach to customer service. Knowledge of drug testing processes and DOT regulations is a plus.

Qualifications

• High school diploma or GED.
• 2–3 years of related experience or training, or equivalent combination.
• Strong verbal and written communication skills.

Responsibilities

• Address client needs as they occur with a strong customer service approach.
• Find and communicate with contractors to arrange collection events.
• Coordinate with warehouse to ensure contractors have supplies for events.
• Act as liaison between contractors and accounting for timely payments.
• Identify clients needing attention and escalate to management as needed.
• Negotiate pricing on a per-event basis when required.
• Schedule emergency collections and ensure timely reporting of test results.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma / GED

Job description

Abbott in Richmond, VA is seeking a Business Support Coordinator for our Toxicology division. This onsite role supports contractor coordination, event scheduling, and invoicing as part of the operations team.

Ideal candidates bring 2–3 years of related experience, strong communication skills, and a proactive approach to customer service. Knowledge of drug testing processes and DOT regulations is a plus.