Business Support Coordinator

Abbott Laboratories; United States; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage

Excellent retirement plan contribution

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking a Business Support Coordinator for its Toxicology division. This fully onsite role is available in Overland Park, KS and Richmond, VA, supporting client collection events and post‑accident testing. You will coordinate contractors, work with the warehouse, and ensure timely invoicing and reporting of results.

The position emphasizes strong communication, multitasking, and customer service to ensure seamless testing operations for patients and facilities worldwide.

Qualifications

• High school diploma or GED is required.
• 2–3 years of related experience or training, or an equivalent combination of education and experience.
• Strong verbal and written communication skills.

Responsibilities

• Address client needs with strong customer service.
• Find and coordinate contractors to complete collection events.
• Collaborate with warehouse to ensure contractors have necessary supplies.
• Act as liaison between contractors and accounting for timely payment of invoices.
• Identify clients and providers requiring attention and communicate with management.
• Negotiate pricing on a per‑case basis for each collection event.
• Schedule emergency collections and ensure timely reporting of test results.

Skills

Verbal and written communication

Customer service

Education

High school diploma or GED

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an exciting opportunity for a Business Support Coordinator within our Toxicology division. This role is fully onsite and available in both our Overland Park, Kansas and Richmond, Virginia offices.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Business Support Coordinator, you’ll be responsible for several functions that support our clients including scheduling onsite collections, coordinating and following up on post-accident and reasonable suspicion testing, and random testing.

What You’ll Work On

• Address client needs as they occur; demonstrate strong sense of customer service.
• Find and communicate with contractors to complete collection events.
• Work with warehouse team to ensure contractors have necessary supplies to complete all scheduled events.
• Act as liaison between contractors and accounting to ensure timely and accurate payment of contractor invoices.
• Identify clients and collection network providers that require additional attention or problem resolution and communicate these issues to the appropriate member of management.
• Negotiate pricing on a case-by-case basis for each collection event as needed.
• Schedule emergency collections on an as needed basis for external clients and follow up to ensure timely and accurate reporting of test results.

Required Qualifications

• High school diploma or general education degree (GED).
• A minimum of 2-3 years of related experience or training; or equivalent combination of education and experience.
• Strong verbal and written communication skills.

Preferred Qualifications

• Prior drug testing knowledge.
• Federal DOT Drug Testing regulation knowledge.
• Basic understanding of pricing and profitability.
• Effective written and spoken communication.
• Intellectual curiosity and the passion to learn.
• Ability to multitask and complete each task in a timely manner.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is $17.00 – $34.00 per hour. In specific locations, the pay range may vary from the range posted.