Business Support Coordinator

2163 eScreen, Inc.; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free medical coverage

High employer retirement contribution

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefit

Job summary

Abbott in Richmond, VA is seeking a Business Support Coordinator for our Toxicology division. This onsite role supports contractor coordination, event scheduling, and invoicing as part of the operations team.

Ideal candidates bring 2–3 years of related experience, strong communication skills, and a proactive approach to customer service. Knowledge of drug testing processes and DOT regulations is a plus.

Qualifications

• High school diploma or GED.
• 2–3 years of related experience or training, or equivalent combination.
• Strong verbal and written communication skills.

Responsibilities

• Address client needs as they occur with a strong customer service approach.
• Find and communicate with contractors to arrange collection events.
• Coordinate with warehouse to ensure contractors have supplies for events.
• Act as liaison between contractors and accounting for timely payments.
• Identify clients needing attention and escalate to management as needed.
• Negotiate pricing on a per-event basis when required.
• Schedule emergency collections and ensure timely reporting of test results.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma / GED

Job description

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Job Description

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

The Opportunity

We have an exciting opportunity for a Business Support Coordinator within our Toxicology division. This role is fully onsite and available in both our Overland Park, Kansas and Richmond, Virginia offices. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision‑making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You’ll Work On

• Address client needs as they occur; demonstrate strong sense of customer service.
• Find and communicate with contractors to complete collection events.
• Work with warehouse team to ensure contractors have necessary supplies to complete all scheduled events.
• Act as liaison between contractors and accounting to ensure timely and accurate payment of contractor invoices.
• Identify clients and collection network providers that require additional attention or problem resolution and communicate these issues to the appropriate member of management.
• Negotiate pricing on a case‑by‑case basis for each collection event as needed.
• Schedule emergency collections on an as‑needed basis for external clients and follow up to ensure timely and accurate reporting of test results.

Required Qualifications

• High school diploma or general education degree (GED).
• A minimum of 2-3 years of related experience or training; or equivalent combination of education and experience.
• Strong verbal and written communication skills.

Preferred Qualifications

• Prior drug testing knowledge.
• Federal DOT Drug Testing regulation knowledge.
• Basic understanding of pricing and profitability.