Towing & Roadside Dispatch Specialist | Growth & Training

24 Hours Group; Florida; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training provided on company systems

Opportunities for growth

Job summary

24 Hours Group in Broward County, Florida is seeking an organized Dispatcher to coordinate towing and roadside assistance calls, work with customers and drivers, and supervise service requests from start to finish. The role requires calm decision-making in a fast-paced environment and proficiency with dispatch tools.

Responsibilities include routing drivers, confirming details, maintaining updates, and documenting all interactions.

Qualifications

• Previous experience as a dispatcher, towing dispatcher, roadside dispatcher, logistics coordinator, or similar role is preferred.
• Experience in towing, roadside assistance, transportation, logistics, or automotive industry is a strong advantage.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Ability to remain calm and professional in a fast-paced, high-pressure environment.
• Strong problem-solving and decision-making skills.
• Comfortable communicating with stressed customers and vehicle emergencies.
• Basic computer skills and the ability to learn dispatch and GPS software quickly.
• Ability to accurately enter and maintain information in dispatch systems.
• Strong attention to detail.
• Ability to work independently while coordinating with drivers and management.
• Dependable, punctual, and able to work scheduled shifts.

Responsibilities

• Receive and coordinate incoming towing and roadside assistance service requests.
• Dispatch tow truck drivers and roadside technicians based on location, availability, vehicle type, and job requirements.
• Communicate with customers to confirm service details, location, vehicle information, and estimated arrival times.
• Maintain constant communication with drivers throughout active service calls.
• Monitor and update the status of dispatched jobs from assignment through completion.
• Prioritize emergency, time-sensitive, and high-priority service requests.
• Use GPS, dispatch software, maps, and other tools to identify driver locations and determine efficient assignments.
• Coordinate multiple calls and drivers simultaneously while maintaining accuracy.
• Handle customer inquiries, updates, delays, and service-related concerns professionally.
• Document all calls, dispatches, driver activity, customer information, and job details accurately.
• Verify pricing, service details, payment information, and authorization when required.
• Coordinate with insurance companies, motor clubs, dealerships, repair shops, law enforcement, and other third parties when necessary.
• Follow up with drivers regarding delayed, cancelled, or incomplete jobs.
• Escalate customer complaints, safety concerns, or operational issues to management when necessary.
• Ensure all dispatch and customer records are complete and accurate.
• Maintain a professional and courteous attitude when dealing with customers, drivers, and business partners.
• Perform other dispatch and administrative duties as assigned.

Skills

Multitasking

Organizational skills

Clear communication

Calm under pressure

Independent working

Tools

GPS software

Dispatch software

Job description

24 Hours Group in Broward County, Florida is seeking an organized Dispatcher to coordinate towing and roadside assistance calls, work with customers and drivers, and supervise service requests from start to finish. The role requires calm decision-making in a fast-paced environment and proficiency with dispatch tools.

Responsibilities include routing drivers, confirming details, maintaining updates, and documenting all interactions.