Tour Reception Coordinator - Daytona�

Capital Vacations; Ormond Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Employee Travel Perks & Resort Disount

Paid Training

Job summary

Capital Vacations is seeking a friendly Tour Reception Coordinator in Florida to greet guests, coordinate tour arrivals, and support Sales and Marketing teams. You’ll ensure outstanding service from arrival, handling payments, reservations, and general resort information with a focus on guest satisfaction.

The role requires strong administrative and customer service skills in a fast-paced resort environment, with responsibilities spanning check-in, tour coordination, phone inquiries, and daily

Qualifications

• High School Diploma or GED required.
• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Strong communication and organizational skills.
• Professional, friendly, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Skills

Customer service

Administrative skills

Communication skills

Organization

Multitasking

Reception experience

Education

High School Diploma or GED

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

Capital Vacations is looking for a friendly, organized, and customer-focused Tour Reception Coordinator to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.

If you enjoy working with people, thrive in a fast-paced environment, and have strong administrative and customer service skills.

What We Offer

• Starting Pay: $20.00 per hour
• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training

Position Overview

Tour Reception Coordinator, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment