Guest Experience & Welcome Host – Timeshare Sales

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Biweekly Pay

Matching 401K

Growth & Development Opportunities

Medical, Dental & Vision Benefits

Employee Assistance Program

Paid Time Off

Travel Benefits through ClubGo Program

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations Incorporated is hiring a Greeter to ensure world-class check-in/out experiences for guests and owners at the West Village Clubhouse in Orlando. You will warmly welcome guests, direct them to registration areas, and support tours with notes in the system to maximize satisfaction.

The role emphasizes high energy, reliability, and teamwork, with a focus on exceptional customer service and proactive problem solving.

Qualifications

• High school diploma or GED required.
• Previous timeshare marketing or sales experience preferred.
• Familiar with Microsoft Word, Excel, and Outlook preferred but not required.
• Bilingual in Spanish is a plus, but not required.
• Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction.
• Demonstrate a commitment to the team.
• Must be able to stand for long periods of time.
• High energy and self-motivated.
• Excellent oral communication and presentation skills.
• Strong and proactive decision-making ability and strong problem resolution skills
• Dependable and goal oriented.
• Strong partnering skills.
• Self-directed but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Excellent customer service.
• Strong oral communication skills.
• Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
• Strong work ethic, high energy level and positive attitude.
• High level of accuracy.
• Ability to handle multiple tasks and balance priorities – excellent organizational and time management skills.
• Must have proven track record and ability to handle escalated service calls and customer service issues.

Responsibilities

• Welcome our guests and owners as they arrive to the lobby, direct them to the respected check-in, check-out area while providing world class guest experience.
• Performs a warm transfer by leading guests and owners to In-House Vacation Station to meet/exceed conversion standards.
• Assist in pre-gifting by selling tickets and updating notes in our system to ensure guest satisfaction at tour completion.
• Adheres to all departmental company policies and procedures.
• Assists with anything additional requested by leaders.

Skills

Customer service

Communication skills

Team player

Time management

High energy

Problem solving

Interpersonal skills

Self-directed

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Holiday Inn Club Vacations Incorporated is hiring a Greeter to ensure world-class check-in/out experiences for guests and owners at the West Village Clubhouse in Orlando. You will warmly welcome guests, direct them to registration areas, and support tours with notes in the system to maximize satisfaction.

The role emphasizes high energy, reliability, and teamwork, with a focus on exceptional customer service and proactive problem solving.