Tour Operations Manager

Placements24; Windsor Park (TN); On-site; USD 67,000 - 107,000; Full time

Benefits offered by this job

Performance bonuses

Health benefits

Retirement benefits

Travel perks

Job summary

Placements24 is seeking a seasoned Tour Operations Manager to oversee the planning, execution and delivery of high-quality tour experiences in East London. You will lead a team of guides and operational staff, manage logistics and budgets, and maintain strong supplier partnerships to ensure exceptional customer service and safety across all tours.

The role emphasizes leadership, strategic coordination, and cost control, with opportunities to shape the growth of the tour operations unit in a

Qualifications

• Proven experience in tour operations management or similar role.

Responsibilities

• Oversee daily tour operations, ensuring efficiency and schedules.
• Train and motivate tour guides and operations staff.
• Maintain relationships with suppliers, transport and accommodation partners.
• Ensure high standards of customer service, safety, and quality.
• Manage budgets, optimize resources, and control costs.

Skills

Leadership

Logistics planning

Risk management

Team management

Job description

About the Role

Our client is looking for a seasoned and operational leader to serve as a Tour Operations Manager for their expanding travel business in East London . This role is responsible for the seamless planning, execution, and delivery of high-quality tour experiences. You will manage a team of tour guides and operational staff, oversee logistics, ensure safety standards, and maintain strong relationships with suppliers and partners. This is a critical role for someone passionate about travel and dedicated to creating unforgettable experiences for customers.

Key Responsibilities

• Oversee all aspects of daily tour operations, ensuring efficiency and adherence to schedules.
• Manage, train, and motivate a team of tour guides and operational support staff.
• Develop and maintain relationships with suppliers, transport providers, and accommodation partners.
• Ensure the highest standards of customer service, safety, and Quality across all tours.
• Manage operational budgets, optimize resource allocation, and implement cost-control measures.

Requirements

• Proven experience in tour operations management or a similar role in the travel and tourism industry.
• Strong understanding of logistics, itinerary planning, and risk management in tour operations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple projects simultaneously and work under pressure.
• Knowledge of the East London region and its tourism attractions is a plus.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Opportunities to explore and contribute to the tourism sector in East London .
• Comprehensive health and retirement benefits.
• Travel perks and familiarization trips.
• A dynamic and growth-oriented work environment.