Logistics Co-Ordinator

Wild Dreams Hospitality; Town of Texas (WI); Hybrid; USD 11,000 - 15,000; Full time

Benefits offered by this job

Conservation-focused team

Job summary

Wild Dreams Hospitality is seeking an organized travel coordinator to manage guest itineraries, flights, transfers, and occasional accommodations. You will liaise with drivers, hosts, and internal teams to keep plans accurate and resolve issues swiftly.

The role requires 3–5 years in a similar travel coordination background, strong MS Office skills, and the ability to handle last-minute changes with calm under pressure. Domestic and international travel may be required.

Qualifications

• 3-5 years' experience in travel coordination (Tour Operators, DMCs, Travel Agents, or suppliers).
• Valid driver's licence, reliable vehicle, and valid passport.
• Willingness to travel nationally and internationally as required.
• Comfortable with Monday to Saturday workweek and remote weekend coverage.
• Strong communication, negotiation, and interpersonal skills.
• Excellent time management and ability to handle last-minute changes under pressure.
• MS Office (Outlook, Excel, Word, PowerPoint) proficiency with good numeracy.

Responsibilities

• Coordinate and book flights, road transfers, and occasional accommodation for guests, ensuring best routing, pricing, and timing.
• Arrange airport pickups, drop-offs, and inter-property transfers, liaising with drivers and transport companies.
• Confirm all bookings in writing and maintain travel itineraries.
• Communicate itinerary details clearly to guests, drivers, hosts, and internal teams ahead of arrival.
• Coordinate special requests such as dietary needs in transit, mobility assistance, and private transfers.
• Monitor flight schedules for delays or changes and rebook or adjust transfers accordingly.
• Provide after-hours escalation support for urgent travel issues per roster.
• Maintain booking records, reconcile travel costs against budgets, and keep supplier databases current.
• Verify passport and visa requirements and ensure bookings comply with travel policy.
• Build relationships with airlines, transfer companies, and accommodation providers.

Skills

Communication skills

Negotiation

Interpersonal skills

Time management

Education

3-5 years travel coordination experience

Lodge management experience beneficial

Tools

MS Office

Driver's license

Passport

Job description

You'll be the person guests, drivers, and properties rely on to get travel right: booking flights and road transfers, keeping itineraries accurate, and solving problems calmly when plans change at short notice. It's a fast-paced, guest-facing role that suits someone who's organised, unflappable, and genuinely enjoys the logistics puzzle.

Core Criteria:

• 3-5 years' experience in a similar role, ideally with Tour Operators, DMCs, Travel Agents, or suppliers
• Valid driver's licence, reliable vehicle, and valid passport
• Willingness to travel nationally and internationally as required
• Comfortable working a Monday to Saturday week with remote weekend coverage
• Strong communication, negotiation, and interpersonal skills
• Excellent time management and ability to handle last-minute changes under pressure
• Proficient in MS Office (Outlook, Excel, Word, PowerPoint) with strong numeracy
• Recognised qualification advantageous
• Self-motivated, results-oriented, and able to work independently as well as part of a team
• Lodge management experience beneficial

Core Responsibilities:

• Coordinate and book flights, road transfers, and occasional accommodation for guests, ensuring best routing, pricing, and timing
• Arrange airport pickups, drop-offs, and inter-property transfers, liaising directly with drivers and transport companies
• Confirm all bookings in writing and maintain accurate, up-to-date travel itineraries
• Communicate itinerary details clearly to guests, drivers, hosts, and internal teams ahead of arrival
• Coordinate special requests such as dietary needs in transit, mobility assistance, and private transfers
• Monitor flight schedules for delays or changes and rebook or adjust transfers accordingly
• Provide after-hours escalation support for urgent travel issues according to a roster
• Maintain accurate booking records, reconcile travel costs against budgets, and keep supplier databases current
• Verify passport and visa requirements and ensure bookings comply with company travel policy
• Build and maintain relationships with preferred airlines, transfer companies, and accommodation providers

On Offer:

• Office-based, Durban area
• Salary: Market related
• Days/Hours: Monday to Saturday, 8am to 4pm (open to discussion)
• In-office Monday to Friday; Saturdays and Sundays can be worked remotely, no need to come into the office
• Opportunity to join a hands-on team within an established, conservation-focused hospitality group