Tour Operations & Client Success Executive

a-staffing-inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

a-staffing-inc in New York is seeking an Account Executive to manage client accounts and coordinate tour operations with a strong focus on customer service and efficiency.

You will maintain relationships with clients and vendors, prepare itineraries and cost estimates, and report issues to the General Manager. The role requires teamwork, organizational skills, and bilingual readiness for a fast-paced travel environment.

Qualifications

• Proficiency in written and spoken English.
• General office and administrative skills, including accurate typing.
• Proficiency in Microsoft Office and other standard business software applications.
• General knowledge of the travel industry.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Maintain close communication and strong relationships with existing clients.
• Prepare tour itineraries and tour cost estimates, respond promptly to emails and inquiries, and report any operational issues to the General Manager.
• Maintain a high level of customer satisfaction by building professional relationships with clients, vendors, and colleagues.
• Develop a comprehensive understanding of all aspects of tour operations.
• Work collaboratively with team members to ensure smooth and efficient operations.
• Provide on-site tour support and exceptional customer service when required.
• Perform other duties as assigned.

Skills

Communication skills

English proficiency

MS Office

Typing speed

Travel industry knowledge

Organizational skills

Customer service

Administrative skills

Tools

Microsoft Office

Job description

a-staffing-inc in New York is seeking an Account Executive to manage client accounts and coordinate tour operations with a strong focus on customer service and efficiency.

You will maintain relationships with clients and vendors, prepare itineraries and cost estimates, and report issues to the General Manager. The role requires teamwork, organizational skills, and bilingual readiness for a fast-paced travel environment.