Global Travel Concierge & Itinerary Architect

The Local Foreigner; New York (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401k retirement plan

Paid time off

Holiday & remote Fridays

Travel stipend / FAMs

Training and development opportunities

Job summary

The Local Foreigner in New York is seeking a Travel Coordinator to support a small team of Travel Consultants and Associates. You will draft client itineraries, emails, and coordinate with hotels and suppliers to ensure seamless travel planning.

The ideal candidate is highly organized, with 2+ years in customer service or hospitality, strong communication, and a passion for travel. Proficiency with MS Office is required; Salesforce knowledge is a plus.

Qualifications

• New York–based; in-office presence required.
• Bachelor's degree required.
• 2+ years of professional experience in customer service or hospitality.
• International travel experience (min. 10 countries) and broad geographic knowledge.
• Ability to work Monday–Friday, 9:30 AM–6:30 PM EST, with after-hours responsiveness.
• Outstanding verbal and written communication; ability to persuade and present.
• Strong work ethic; proactive and resourceful; detail-oriented with solid time management.
• Tech-savvy; Excel mandatory; knowledge of Adobe Suite and Salesforce a plus.

Responsibilities

• Draft eloquent client descriptions and emails.
• Coordinate with hotels, operators, and independent guides to arrange travel.
• Liaise with hotel concierges for dining, entertainment & transportation.
• Provide tailored flight recommendations with Local Foreigner flight specialists.
• Update client travel documents, itineraries and invoices.
• Manage schedules with assistants; ensure timely execution of client requests.
• Maintain client calendars and reminders; track time on trips in an online system.
• Enter trip data into CRM (feedback, scouting, accounts).
• Reconfirm itineraries before departures.
• Attend in-office meetings and events as required.

Skills

Customer service

Hospitality

Verbal communication

Written communication

Time management

Organizational skills

Problem solving

Team player

Proactive

Adaptability

Education

Bachelor's degree

Tools

MS Office

Adobe Suite

Salesforce

Job description

The Local Foreigner in New York is seeking a Travel Coordinator to support a small team of Travel Consultants and Associates. You will draft client itineraries, emails, and coordinate with hotels and suppliers to ensure seamless travel planning.

The ideal candidate is highly organized, with 2+ years in customer service or hospitality, strong communication, and a passion for travel. Proficiency with MS Office is required; Salesforce knowledge is a plus.