Tote Operations Supervisor - Racing Tech Lead

Churchill Downs Incorporated; Dover (DE); On-site; USD 52,000 - 72,000; Full time

Job summary

Churchill Downs Incorporated invites a skilled supervisor to oversee the daily tote operations at a racetrack site, manage staff, and ensure accurate invoicing and paperwork for the racetrack and corporate office.

You will troubleshoot tote system issues, lead installation and updates, and coordinate with the state regulators, while maintaining hardware and inventories in a fast-paced environment.

Qualifications

• Must have good understanding of pari-mutuel wagering and racing operations.
• Must be able to lead and direct employees.
• Must possess a good understanding of trouble shooting procedures and the ability to report and document problems as they occur.
• Must have a thorough working knowledge of the tote software and hardware and able to lead the installation, updates and testing processes.
• Working knowledge of Microsoft Office suites, computer hardware, network, point of sale terminal, tote board technology and functionality, data center and field service operations.
• Good written and verbal communication skills are required.
• Close vision and good hearing are required for console and radio work.

Responsibilities

• Oversees day-to-day functions of the overall tote operation at a specific worksite.
• Working with general manager, assists with the hiring, scheduling and development of qualified staff at the racetrack.
• Performs tote system data entry and verification.
• Performs tote board general maintenance and operations
• Responsible for reviewing the invoicing of customers and the preparation of other paperwork for the racetrack and the corporate office such as trouble reports.
• Responsible for the timely completion of inventories and the cycling of spare parts and equipment.
• Responsible for ordering supplies.
• Ensures that all hardware is properly maintained and in good working order. Includes moving and relocating lines and equipment as needed.
• Required to interact with customers, racetrack management personnel, and state officials in a professional manner.
• Maintain costs at the site, including minimizing OT, etc.
• Other duties as assigned.

Skills

pari-mutuel wagering knowledge

lead and direct staff

troubleshooting procedures

tote software & hardware

MS Office & IT basics

communication skills

physical stamina

Education

High School Diploma or GED

Tools

Tote software

Tote hardware

POS terminal

Network concepts

Data center operations

Job description

Churchill Downs Incorporated invites a skilled supervisor to oversee the daily tote operations at a racetrack site, manage staff, and ensure accurate invoicing and paperwork for the racetrack and corporate office.

You will troubleshoot tote system issues, lead installation and updates, and coordinate with the state regulators, while maintaining hardware and inventories in a fast-paced environment.