RTO Supervisor - Dover Downs

United Tote; Dover (DE); On-site; USD 52,000 - 78,000; Full time

Job summary

United Tote is seeking a RTO Supervisor at Dover Downs to oversee day-to-day tote operations, system operation, hiring, scheduling and staff development at the racetrack, including invoicing customers and preparing paperwork.

The role involves troubleshooting, maintaining hardware, coordinating with state racing officials, and ensuring timely inventories and parts cycling; this is a working supervisor position requiring hands-on tech tasks.

Qualifications

• High School Diploma or GED required.
• Experience with tote operations or pari-mutuel gaming preferred.
• Electrical and/or computer experience helpful.

Responsibilities

• Oversee day-to-day tote operation at a worksite.
• Assist with hiring, scheduling, and staff development.
• Perform tote system data entry and verification.
• Maintain tote board operations and hardware.
• Prepare invoices and reports for racetrack and corporate offices.
• Interact with customers, racetrack management, and state officials professionally.

Skills

Leadership

Staff development

Troubleshooting

Communication

Education

High School Diploma or GED

Tools

Tote software

Tote hardware

Microsoft Office

Networks

Job description

Title

RTO Supervisor - Dover Downs

Requisition ID

4481

Location

Dover, DE, US, 19901

Property

United Tote

Pay Range

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari‑mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology.

Job Summary

Oversees day‑to‑day functions of overall tote operation, tote system operation, including hiring, scheduling, and staff development at racetrack, invoicing customers and prepare paperwork for racetrack and corporate offices, trouble reports, inventories, and cycling spare parts, order supplies, troubleshooting, maintain hardware and interacts with state racing officials. Position is that of a working supervisor as the incumbent operates and techs on a regular basis.

Essential Duties and Responsibilities

• Responsible for the day‑to‑day functions of the overall tote operation at a specific worksite.
• Working with general manager, assists with the hiring, scheduling and development of qualified staff at the racetrack.
• Performs tote system data entry and verification.
• Performs tote board general maintenance and operations.
• Responsible for reviewing the invoicing of customers and the preparation of other paperwork for the racetrack and the corporate office such as trouble reports.
• Responsible for the timely completion of inventories and the cycling of spare parts and equipment.
• Responsible for ordering supplies.
• Ensures that all hardware is properly maintained and in good working order. Includes moving and relocating lines and equipment as needed.
• Required to interact with customers, racetrack management personnel, and state officials in a professional manner.
• Maintain costs at the site, including minimizing OT, etc.
• Other duties as assigned.

Required Skills and Abilities

Must have good understanding of pari‑mutuel wagering and racing operations. Must be able to lead and direct employees. Must possess a good understanding of trouble shooting procedures and the ability to report and document problems as they occur. Must have a thorough working knowledge of the tote software and hardware and able to lead the installation, updates and testing processes. Working knowledge of Microsoft Office suites, computer hardware, network, point of sale terminal, tote board technology and functionality, data center and field service operations. Good written and verbal communication skills are required. Close vision and good hearing are required for console and radio work.

Education and Experience

High School Diploma or GED. Tote operator experience and electrical and/or computer experience.

Physical Requirements & Working Conditions

Fast paced environment requiring normal movement around and between geographic facilities. Position requires to be licensed by the proper racing and/or gaming authorities within the region. Must be at least eighteen (18) years of age, able to work flexible work hours, including evenings, weekends and holidays. Some travel may be required as the workloads dictate. Must be punctual and have reliable transportation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to fifty (50) pounds and occasionally lift and/or move more than one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.