Total Patient Experience Front Office Specialist

EyeCare Partners; Wilson (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

EyeCare Partners, a nationwide eye care provider, seeks a Front Office Specialist to be the first point of contact and handle essential administrative tasks for smooth patient check-in/out. The role emphasizes delivering the Total Patient Experience with professional courtesy and efficient service.

Minimum one year of customer-facing work is preferred, along with medical office experience. Proficiency in Microsoft Office is expected, and HIPAA compliance is required.

Qualifications

• Medical office experience preferred, ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (external and internal) and ensure courteous service.
• Manage patient flow in the office and communicate to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with HIPAA and company policies and procedures.
• General office duties and cleaning as assigned.

Job description

EyeCare Partners, a nationwide eye care provider, seeks a Front Office Specialist to be the first point of contact and handle essential administrative tasks for smooth patient check-in/out. The role emphasizes delivering the Total Patient Experience with professional courtesy and efficient service.

Minimum one year of customer-facing work is preferred, along with medical office experience. Proficiency in Microsoft Office is expected, and HIPAA compliance is required.