Front Office Specialist — Total Patient Experience

EyeCare Partners; Southside (AL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world-class Total Patient Experience. You will perform essential administrative tasks to ensure a smooth check-in/out experience for patients.

The role requires medical office/customer service experience, proficiency with Microsoft Office, and HIPAA compliance. Candidates must be eligible to work in the United States and pass a background check.

Qualifications

• Previous medical office experience preferred; optometry/ophthalmology background is a plus.
• Minimum 1 year in a role interacting with customers/patients.
• Background check must be favorable as required by state.
• Proof of identity and right to work in the United States is required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (external and internal) with prompt, courteous service at all times.
• Practice urgency at all times with consideration to patient time and doctor schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.

Skills

Medical office experience

Customer service

HIPAA knowledge

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world-class Total Patient Experience. You will perform essential administrative tasks to ensure a smooth check-in/out experience for patients.

The role requires medical office/customer service experience, proficiency with Microsoft Office, and HIPAA compliance. Candidates must be eligible to work in the United States and pass a background check.