Total Loss Auto Claims Specialist

Safety Insurance Company; Boston (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) Employer Contribution

Paid time off

Tuition reimbursement

On-site fitness center

Hybrid work options

Coffee and breakfast service

Job summary

Safety Insurance Company is seeking a Total Loss Adjuster based in Boston, MA to investigate, evaluate, and settle auto total loss claims. This in-office role handles the full claim lifecycle with emphasis on compliance, customer service, and timely settlements.

You will review damage estimates, determine actual cash value, and negotiate settlements within authority while maintaining meticulous claim files and providing excellent service to policyholders and claimants.

Qualifications

• College degree or equivalent work experience required.
• 1+ years of auto claims handling experience, total loss experience strongly preferred.
• Ability to manage multiple claims and deadlines in a fast-paced environment.
• Strong customer service orientation with the ability to handle sensitive situations professionally.
• Excellent negotiation, problem-solving, and communication skills.

Responsibilities

• Evaluates total loss appraisals to effect settlement within authority.
• Review and analyze auto damage estimates, repair feasibility, and market values to determine total loss status.
• Determine actual cash value of vehicles using industry valuation tools and market research.
• Negotiates vehicle value with first and third parties and their representatives.
• Controls salvage costs and resolution.
• Works with manager to resolve difficult situations.
• Prepare and issue settlement offers in accordance with company guidelines and state regulations.
• Negotiate settlements within authority limits and escalate when needed.
• Maintain accurate and detailed claim files in the company’s claims management system.

Skills

Customer service

Negotiation

Communication

Time management

Education

College degree

Tools

Claims system

Job description

Safety Insurance Company is seeking a Total Loss Adjuster based in Boston, MA to investigate, evaluate, and settle auto total loss claims. This in-office role handles the full claim lifecycle with emphasis on compliance, customer service, and timely settlements.

You will review damage estimates, determine actual cash value, and negotiate settlements within authority while maintaining meticulous claim files and providing excellent service to policyholders and claimants.