Total Loss Auto Claims Specialist

AAA Auto Club Enterprises; Gardena (CA); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health coverage

401(K) matching and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Total Loss Adjuster to manage end-to-end total loss auto claims, from evaluation through titling, while ensuring compliance with DMV/DOI rules and company standards. You will work with owners, lienholders and internal teams to resolve settlements and documentation.

The role requires 1–3 years claims experience, excellent communication, and independence. We offer competitive pay and benefits, with opportunities for growth within a large AAA-affiliated network.

Qualifications

• Bachelor's/education and experience combination preferred.
• 1-3 years claims experience preferred.
• State licensing ability required.
• Independent Adjuster License is preferred/required.

Responsibilities

• Manage end-to-end processing of total loss claims, evaluate damage, determine total loss, negotiate settlements, and complete titling transactions per regulations.
• Maintain accurate claim records, review valuations, issue payments, and ensure documentation supports resolution.
• Respond to inquiries from members, claimants, lienholders, body shops, and vendors; resolve disputes and communicate next steps.
• Collaborate with team, assist other adjusters, support reporting, and participate in process-improvement initiatives.
• Utilize CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations and documentation accuracy.

Skills

Communication skills

Detail orientation

Multitasking

Customer service mindset

Education

Bachelors equivalent education and experience

Independent Adjuster License

Tools

CCC One

ClaimsCenter

CSAToday

TLO

Microsoft Office

Job description

Auto Club Enterprises is seeking a Total Loss Adjuster to manage end-to-end total loss auto claims, from evaluation through titling, while ensuring compliance with DMV/DOI rules and company standards. You will work with owners, lienholders and internal teams to resolve settlements and documentation.

The role requires 1–3 years claims experience, excellent communication, and independence. We offer competitive pay and benefits, with opportunities for growth within a large AAA-affiliated network.