Commercial Auto Adjuster

Safety Insurance Group; Boston, Northern (MA, KY); Hybrid; USD 55,000 - 100,000; Full time

Job summary

Safety Insurance, based in Boston, is seeking an Auto Adjuster to manage incident claims for auto policies, including setup, coverage determinations, and liability assessment.

The role emphasizes excellent customer service, attention to detail, and collaboration with agents and insureds to resolve claims efficiently and fairly. Hybrid work options and a 37.5-hour week support work-life balance.

Qualifications

• College degree or commensurate experience required.
• Experience handling auto claims preferred.
• Licensed in New England states preferred.
• Strong customer service and communication skills.

Responsibilities

• Set up auto claims from information received via fax, mail, or phone.
• Determine coverage and limits; assess liability.
• Gather information from witnesses, claimants, and insureds to assess damages.
• Handle private and commercial auto claims; identify subrogation opportunities.
• Foster relationships with agents and policyholders through communication and service.

Skills

Auto claims

Customer service

Communication skills

Team player

Organizational skills

Licenses preferred

Education

College degree (or commensurate experience)

Job description

# Commercial Auto AdjusterSafety Insurance Main Office - Boston, MA 02110## OverviewSalary Range$55,000.00 - $100,000.00 Salary/yearPosition TypeFull TimeEducation Level4 Year Degree## DescriptionSafety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:* Medical, vision, and dental insurance* 3 weeks accrued PTO* 100% matching 401(k) retirement plan* 100% tuition reimbursement* Free on-site fitness center* Complimentary coffee and breakfast service* ...and much more!Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.**Job Summary**This position adjusts physical damage only claims for business and private passenger auto policies. The adjuster sets up the claim, investigates the accident or loss, determines coverage applicability or exclusions, makes a liability and deductible decision, applies the appropriate surcharge when applicable and processes payments of both direct and subrogation claims.**Responsibilities*** Set up claims from information received via fax, mail or phone call from our agent, insured, claimant or other person* Determine and apply coverage and limits.* Gather information from witnesses, claimants and insureds to assess coverage, liability and damages.* Handle private passenger and commercial auto claims. Identify bailment and subrogation opportunities.* Make liability and deductible decisions and process payments.* Fosters and maintain relationships with agents and policyholders through effective communication and excellent customer service skills.* Resolve claim issues with insureds, claimants and attorneys.* Apply accurate jurisdictional Standards of Fault and appropriate negligence statutes to establish liability.* Judiciously utilize vendors to assist with investigations, when necessary.* Identify the at-fault party, his/her insurance carrier, if any, and negotiate adverse subrogation claims.* Perform other duties as required.## Qualifications* College degree or commensurate experience required.* 2+ years of experience handling personal and commercial auto claims preferred.* Demonstrated success handling auto claims.* Licensed in New England states preferred.* Superior organizational skills and attention to detail required.* Customer service experience required.* Excellent communication skills required.* Ability to work cooperatively within a team environment.