Service Desk System Administrator

General Dynamics Information Technology; Newington (CT); On-site; USD 98,000 - 132,000; Full time

Benefits offered by this job

ServiceNow ticketing familiarity

VDI experience

Microsoft Azure

Job summary

General Dynamics Information Technology is seeking a Service Desk System Administrator to support a Department of War customer. You will help enhance system performance, optimize service delivery, and ensure secure mission operations.

Join a team delivering critical support with a focus on knowledge capture, documentation, and high-visibility operations. This role requires US citizenship and a TS/SCI clearance, with onsite work in Newington, VA.

Qualifications

• 3+ years of related experience
• 8570 compliant (Security+)
• Ability to work independently and with multiple work centers
• Able to work in a fast paced environment with high expectations and visibility of real world operations
• Experience deploying software and hardware configuration
• Experience imaging Desktop and Dell Wyse thin clients
• Tier I Network troubleshooting
• Experience in Active Directory
• Experience in VMware Horizon
• Experience in KVM Configuration

Responsibilities

• Support a DoW customer as a Service Desk System Administrator.
• Enhance system performance and optimize service delivery.
• Create a knowledge base, SOPs, and documentation to solve customer challenges.
• Provide mission-focused customer support to drive world-class mission success.

Skills

Communication

Help Desk Support

Troubleshooting

ServiceNow

VDI

Microsoft Azure

Active Directory

VMware Horizon

KVM Configuration

Dell Wyse thin clients imaging

Education

High School Diploma

Tools

Active Directory

VMware Horizon

KVM Configuration

Dell Wyse thin clients imaging

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Communication, Help Desk Support, Troubleshooting

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role-it's an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission-critical operations.

At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today's missions are secure and tomorrow's challenges are met with confidence.

If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high-impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.

What you'll need to be successful:

• Ability to work independently and collectively with multiple work centers
• Creating a knowledge base, SOPs, and documentation to solve customer challenges
• Able to work in a fast paced environment with high expectations and visibility of real world operations
• Enables a mission-focused customer through exceptional support which drives world-class mission success
• Utilizes the full complement of technical and interpersonal skills to accomplish the work
• Ability to support multiple users at various locations

Education:

High School Diploma

Required Experience:

3+ years

Certification:

8570 compliant (Security+)

Required Technical Skills:

• Excellent Customer Service Skills
• Knowledge of deploying software
• Hardware configuration
• Experience imaging Desktop and Dell Wyse thin clients
• Tier I Network troubleshooting
• Experience in Active Directory
• Experience in VMware Horizon
• Experience in KVM Configuration

Security Clearance Level:

TS/SCI

Preferred Skills:

• Experience with ServiceNow Ticketing system
• VDI
• Microsoft Azure

Location:

Onsite - Newington, VA

Citizenship Required:

US Citizenship

#armajobs

#gditpriority

The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Newington

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans