Top-Pay Automotive Service Advisor | Career Growth

Nissan Brandon; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts andService

Aggressive Employee Referral Program

Job summary

Nissan Brandon in Tampa, FL, is seeking a Service Advisor to schedule service work, liaise between customers and technicians, and upsell services while delivering an excellent customer experience. You will guide vehicle diagnosis and repairs to ensure timely, accurate service.

Ideal candidates have strong communication, math and computer skills, plus a drive for meeting targets and maintaining high customer satisfaction. Benefits are extensive and include growth opportunities.

Qualifications

• Previous experience as a Service Advisor is a plus but not required.
• Good communication and customer service skills.
• Computer competency and basic math skills.
• Self-motivated with the ability to set and achieve targeted goals.
• Organizational and time management skills.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet customer in a friendly and professional manner.
• Listen to customers’ concerns and accurately document their vehicle issues.
• Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Distribute work between technicians according to store policy.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Maintain good working relationships to foster positive employee relations.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Organization

Computer skills

Professional appearance

Problem solving

Job description

Nissan Brandon in Tampa, FL, is seeking a Service Advisor to schedule service work, liaise between customers and technicians, and upsell services while delivering an excellent customer experience. You will guide vehicle diagnosis and repairs to ensure timely, accurate service.

Ideal candidates have strong communication, math and computer skills, plus a drive for meeting targets and maintaining high customer satisfaction. Benefits are extensive and include growth opportunities.