Automotive Service Advisor — Growth & Training

Rountreemooreford; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Job summary

Audi of Tampa is seeking Experienced Service Advisors to join a fast‑growing team. We offer a team environment, competitive pay, and benefits with opportunities for growth and advancement in automotive retail.

Responsibilities include greeting customers, scheduling and coordinating repairs, and upselling services. The role emphasizes integrity, transparency, professionalism, and teamwork in delivering exceptional customer experiences.

Qualifications

• Strong customer-service orientation.
• Excellent communication with customers and team.
• Ability to identify service needs and upsell where appropriate.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Answers the phone (can communicate with customers via phone, text and email).
• Communicates effectively with customer about status of work.
• Provides excellent customer service by listening to inquiries, resolving concerns and selling additional services when appropriate.
• Estimates cost and completion time; coordinates repair activities to ensure first-time right workmanship.
• Obtains customer approvals on repair orders and ensures pricing accuracy.
• Delivers vehicles in perfect condition and meets or exceeds OEM customer satisfaction targets.

Skills

Customer service

Communication

Sales

Job description

Audi of Tampa is seeking Experienced Service Advisors to join a fast‑growing team. We offer a team environment, competitive pay, and benefits with opportunities for growth and advancement in automotive retail.

Responsibilities include greeting customers, scheduling and coordinating repairs, and upselling services. The role emphasizes integrity, transparency, professionalism, and teamwork in delivering exceptional customer experiences.