Tool Repair Technician

NEFCO; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

NEFCO is seeking a tool repair technician in Tucson to perform repairs on electrical and battery tools and to document incoming repairs accurately. The role requires attention to detail, strong customer service, and the ability to work in a fast-paced environment.

Responsibilities include maintaining a safe workspace, assisting on-site and via phone/email, and completing service reports in the designated system.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years experience in tool repair or related field.
• Ability to read tool schematics and diagrams.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Performs repairs on electrical and battery-operated power tools, gas equipment, outdoor power equipment, etc.
• Receives incoming repairs and creates proper documentation
• Maintains a clean, organized and safe work area
• Provides customer with quality customer service demonstrating a sense of urgency to complete and deliver the repair
• Supports customer service needs onsite, as well as through phone support and e-mail communication
• Properly completes service reports and enters data appropriately through designated computer system
• Other duties as assigned

Skills

Tool repair

Customer service

Read schematics

Time management

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Data entry

Job description

NEFCO is a construction supply company. We provide support to our contractors by serving as the channel that unites them with the construction products that they need. When it comes to the contractor, we are always there when they need us. We never stop working for them. When they build, we build together. #unitedwebuild

Join our growing team!! We are seeking a tool repair technician for a fast growing company! We offer a full benefits package, plenty of overtime opportunities, as well as PTO and Vacation time.

Success in this position requires proficiency in tool repair, attention to detail, excellent customer service skills, and ensuring tools and equipment are properly serviced and maintained.

Job Duties

• Performs repairs on electrical and battery-operated power tools, gas equipment, outdoor power equipment, etc.
• Receives incoming repairs and creates proper documentation
• Maintains a clean, organized and safe work area
• Provides customer with quality customer service demonstrating a sense of urgency to complete and deliver the repair
• Supports customer service needs onsite, as well as through phone support and e-mail communication
• Properly completes service reports and enters data appropriately through designated computer system
• Other duties as assigned

Requirements

• High school diploma or equivalent
• Minimum of 2 years experience
• Ability to read and comprehend tool schematics and diagrams
• Strong time management and critical thinking skills
• Excellent decision making skills
• Ability to prioritize work and perform multiple tasks
• Experience in handling difficult customer service situations
• Proficiency in using Microsoft Office Suite

Essential Functions

• Physical dexterity for use of tools and ability to lift up to 50 lbs
• Ability to review and interpret computer images and written documents
• Analytical ability including basic math skills