Tool Repair Technician – Power Tools & Quick Repairs

Nefco Corp.; Tucson (AZ); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Overtime opportunities

PTO and Vacation

Job summary

NEFCO is seeking a tool repair technician in Tucson, AZ. You will perform repairs on electrical and battery-powered tools, read schematics, and maintain accurate service records.

The role requires a high school diploma, at least 2 years of repair experience, strong customer service, and proficiency with Microsoft Office. The team offers full benefits, overtime, PTO and vacation.

On-site work, safety-focused, and able to lift up to 50 lbs, with a sense of urgency to deliver quality repairs.

Qualifications

• Proficiency in tool repair and servicing.
• Excellent customer service skills and a sense of urgency.
• Ability to read and interpret tool schematics/diagrams.
• Strong time management and ability to multitask.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Performs repairs on electrical and battery-powered tools, gas equipment, and outdoor power equipment.
• Receives incoming repairs and documents properly.
• Maintains a clean, organized and safe work area.
• Delivers quality customer service to clients.
• Supports customer service needs onsite, via phone and email.
• Completes service reports and enters data into the designated system.
• Other duties as assigned.

Skills

Tool repair

Customer service

Time management

Critical thinking

Multitasking

Attention to detail

Reading schematics

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

NEFCO is a construction supply company. We provide support to our contractors by serving as the channel that unites them with the construction products that they need. When it comes to the contractor, we are always there when they need us. We never stop working for them. When they build, we build together. #unitedwebuild

Join our growing team!! We are seeking a tool repair technician for a fast growing company! We offer a full benefits package, plenty of overtime opportunities, as well as PTO and Vacation time.

Success in this position requires proficiency in tool repair, attention to detail, excellent customer service skills, and ensuring tools and equipment are properly serviced and maintained.

Job Duties:

• Performs repairs on electrical and battery-operated power tools, gas equipment, outdoor power equipment, etc.

• Receives incoming repairs and creates proper documentation

• Maintains a clean, organized and safe work area

• Provides customer with quality customer service demonstrating a sense of urgency to complete and deliver the repair

• Supports customer service needs onsite, as well as through phone support and e-mail communication

• Properly completes service reports and enters data appropriately through designated computer system

• Other duties as assigned

Requirements

• High school diploma or equivalent

• Minimum of 2 years experience

• Ability to read and comprehend tool schematics and diagrams

• Strong time management and critical thinking skills

• Excellent decision making skills

• Ability to prioritize work and perform multiple tasks

• Experience in handling difficult customer service situations

• Proficiency in using Microsoft Office Suite

Essential functions:

• Physical dexterity for use of tools and ability to lift up to 50 lbs

• Ability to review and interpret computer images and written documents

• Analytical ability including basic math skills