Tolling Systems Analyst II - Linux & SQL

cai; Town of Florida (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

CAI is seeking a Systems Analyst II to monitor, analyze, and support tolling and related technology systems. This full-time onsite role runs Monday through Friday, 8:00 AM to 4:30 PM, focusing on performance, reliability, and operational continuity.

You will analyze system performance, monitor reports and dashboards, perform fault isolation, and support deployment of upgrades. Collaboration across teams and documentation of SOPs are key aspects of the position.

Qualifications

• Bachelor's degree or equivalent military technical training and/or relevant work experience.
• Knowledge of toll lane operations and troubleshooting fundamentals.
• Experience supporting Linux operating systems and command-line environments.
• Basic SQL query development and analysis experience.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Understanding of Excel macros, pivot tables, and Visual Basic concepts.
• Familiarity with network and systems management tools such as Orion or CA Unicenter.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Analyze system performance to ensure tolling systems operate efficiently and reliably.
• Monitor lane performance reports, dashboards, and operational metrics.
• Perform monitoring and support during implementation of new or upgraded systems.
• Conduct fault isolation and troubleshooting of lane and plaza systems.
• Provide advanced support for roadside servers, databases, and software applications.
• Investigate and resolve system anomalies reported by Operations, Finance, and Maintenance.
• Support installation, configuration, and deployment of new lane systems and upgrades.
• Develop, maintain, and update SOPs and technical documentation.
• Collaborate with cross-functional teams to ensure system availability, reliability, and performance.
• Prepare reports and communicate technical findings to stakeholders.
• Support ongoing monitoring and maintenance activities.
• Identify opportunities for process improvement and assist with implementation.

Skills

System analysis

SQL basics

Linux

Office suite

Communication

Independent & collaborative work

Education

Bachelor's degree or equivalent

Tools

Orion

CA Unicenter

Job description

CAI is seeking a Systems Analyst II to monitor, analyze, and support tolling and related technology systems. This full-time onsite role runs Monday through Friday, 8:00 AM to 4:30 PM, focusing on performance, reliability, and operational continuity.

You will analyze system performance, monitor reports and dashboards, perform fault isolation, and support deployment of upgrades. Collaboration across teams and documentation of SOPs are key aspects of the position.