Systems Analyst II

cai; Town of Florida (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

CAI is seeking a Systems Analyst II to monitor, analyze, and support tolling and related technology systems. This full-time onsite role runs Monday through Friday, 8:00 AM to 4:30 PM, focusing on performance, reliability, and operational continuity.

You will analyze system performance, monitor reports and dashboards, perform fault isolation, and support deployment of upgrades. Collaboration across teams and documentation of SOPs are key aspects of the position.

Qualifications

• Bachelor's degree or equivalent military technical training and/or relevant work experience.
• Knowledge of toll lane operations and troubleshooting fundamentals.
• Experience supporting Linux operating systems and command-line environments.
• Basic SQL query development and analysis experience.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Understanding of Excel macros, pivot tables, and Visual Basic concepts.
• Familiarity with network and systems management tools such as Orion or CA Unicenter.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Analyze system performance to ensure tolling systems operate efficiently and reliably.
• Monitor lane performance reports, dashboards, and operational metrics.
• Perform monitoring and support during implementation of new or upgraded systems.
• Conduct fault isolation and troubleshooting of lane and plaza systems.
• Provide advanced support for roadside servers, databases, and software applications.
• Investigate and resolve system anomalies reported by Operations, Finance, and Maintenance.
• Support installation, configuration, and deployment of new lane systems and upgrades.
• Develop, maintain, and update SOPs and technical documentation.
• Collaborate with cross-functional teams to ensure system availability, reliability, and performance.
• Prepare reports and communicate technical findings to stakeholders.
• Support ongoing monitoring and maintenance activities.
• Identify opportunities for process improvement and assist with implementation.

Skills

System analysis

SQL basics

Linux

Office suite

Communication

Independent & collaborative work

Education

Bachelor's degree or equivalent

Tools

Orion

CA Unicenter

Job description

Systems Analyst II

Req number: R8510

Employment type: Full time

Worksite flexibility: Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated System Analyst II ready to take us to the next level! If you have experience supporting Linux Operating systems, basic SQL query development, and are looking for your next career move,

Job Description

We are looking for a Systems Analyst II to monitor, analyze, and support tolling and related technology systems to ensure optimal performance, reliability, and operational continuity. This position will be a full-time contract role and onsite , working Monday through Friday, 8:00 AM to 4:30 PM .

What You’ll Do

• Analyze system performance to ensure tolling systems operate efficiently and reliably
• Monitor daily and weekly lane performance reports, dashboards, and operational metrics
• Perform monitoring and support activities during implementation of new or upgraded systems
• Conduct fault isolation and troubleshooting of lane and plaza systems
• Provide advanced support for roadside servers, databases, and software applications following required training
• Investigate and resolve system anomalies reported by Operations, Finance, and Maintenance teams
• Support installation, configuration, and deployment of new lane systems and technology upgrades
• Develop, maintain, and update Standard Operating Procedures (SOPs) and technical documentation
• Collaborate with cross-functional teams to ensure system availability, reliability, and performance
• Prepare reports and communicate technical findings to both technical and non-technical stakeholders
• Support ongoing operational monitoring and maintenance activities
• Identify opportunities for process improvement and assist with implementation of solutions

What You’ll Need

Required:

• Bachelor's degree (B.A. or B.S.) or equivalent military technical training and/or relevant work experience
• Knowledge of toll lane operations and troubleshooting fundamentals
• Experience supporting Linux operating systems and command-line environments
• Basic SQL query development and analysis experience
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint
• Understanding of Excel Macros, Pivot Tables, and Visual Basic concepts
• Familiarity with network and systems management tools such as Orion, CA Unicenter, or similar platforms
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Ability to work independently and collaboratively within a team setting

Preferred:

• CompTIA A+, Network+, Security+, Server+, or equivalent technical certifications
• Experience supporting transportation, tolling, Intelligent Transportation Systems (ITS), or other mission-critical environments
• Familiarity with database administration and system monitoring tools
• Experience developing SOPs and operational documentation
• Experience with system monitoring, performance analysis, and operational reporting
• Familiarity with networking concepts, enterprise technology environments, and database technologies
• Demonstrated ability to identify process improvement opportunities and implement effective solutions

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and support operational activities
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
• Ability to occasionally support after-hours system implementations, upgrades, and incident response activities

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmat

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