Toll Plaza Ambassador

SeaWorld; Williamsburg (VA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events and give- aw

Exclusive employee events and rewards

Job summary

SeaWorld Parks & Entertainment in Williamsburg, VA is seeking a Part-Time Toll Plaza Ambassador to welcome guests, manage parking validation, and handle transactions with a friendly, efficient approach. You will join the Guest Arrival team and help ensure a smooth park entry experience for every guest.

The role emphasizes customer service, accurate cash handling, and adherence to policies while supporting a safe, team-oriented environment.

Qualifications

• Customer service mindset and ability to communicate clearly.
• Strong problem-solving and active listening skills.
• Ability to work in a team and support safe operation.

Responsibilities

• Greet guests at the Toll Plaza and verify or process parking for park entry.
• Process transactions quickly and accurately.
• Adhere to POS policies and procedures.

Skills

Customer service

Communication

Problem solving

Active listening

Teamwork

Computer skills (Windows)

Flexibility

Monetary transactions

Tools

POS system

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do as a Part-Time Toll Plaza Ambassador:

Working on the Guest Arrival team, you'll help create a smooth and welcoming experience for every guest as they arrive. You'll assist guests as they enter the Toll Plaza, help keep traffic flowing efficiently, and provide friendly service that sets the tone for a great visit. Get ready to make a great first impression from the moment guests arrive! You will:

• Greet guests at the Toll Plaza and efficiently verify or process parking for park entry
• Process transactions in a fast & friendly manner
• Adhere to all POS policies and procedures
• Work as part of a team to increase productivity while providing excellent guest service
• Practice safe work habits, including the use of personal protective equipment
• Work other areas of the Guest Arrival team as needed

What it takes to succeed:

• A passion for customer service
• Outstanding communication and problem-solving abilities
• Active listener with the ability to anticipate guests' needs
• Ability to work in a team to promote and ensure a safe and secure environment
• Basic computer skills with Windows/Microsoft programs
• Flexibility to perform varied duties
• Ability to process monetary transactions and accurately use a register

What else is important:

• At least 16 years of age
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, loud noises, vibrations, motion, and cold/heat temperature extremes.
• Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations

Compensation

12.77 USD Hourly

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.