Turnstiles Ambassador

United Parks & Resorts; Williamsburg (VA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events and gives

Job summary

Busch Gardens Williamsburg is seeking a Part-Time Turnstiles Ambassador to support park entry operations, validate tickets, and ensure a welcoming first impression for guests.

You will handle handheld scanners and tablets, assist guests, and escalate issues to Guest Relations as needed while maintaining safety and smooth flow at the entrance plaza. Flexibility and a service-focused attitude are essential.

Qualifications

• 16+ years of age
• Previous customer service experience is a plus
• Able to interact with guests and co-workers of diverse backgrounds
• Proficient with handheld devices and tablets

Responsibilities

• Welcome guests with enthusiasm at the park entrance.
• Validate tickets, annual passes, and reservations using scanners/tablets.
• Direct guests and escalate issues to Guest Relations when needed.
• Maintain safety and greet guests to ensure a welcoming first impression.
• Handle multiple tasks in a fast-paced environment.

Skills

Customer service

Multitasking

Guest interaction

Technology interfaces

Tools

Handheld scanners

Tablets

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do as a Part-Time Turnstiles Ambassador:

You will support park entry operations by safely managing guest access, maintaining efficient flow through admission points, and delivering exceptional guest interactions that create a welcoming first impression of the park.

You will:

• Welcome Guests with enthusiasm and professionalism at the park entrance.
• Utilize handheld scanners and tablets to validate tickets, annual passes, reservations, and credentials, enforcing park entry requirements in accordance with established policies.
• Validate: Ticket type and admission date Reservation eligibility Passholder identity and photo verification Validate stamps and tickets for re-entry admissions Monitor alerts for invalid tickets, duplicate scans, expired passes, or access discrepancies.
• Ensures excellent guest service by responding to guest requirements, expectations, and needs, explaining admission products, and directing guests while in the entrance plaza.
• Quickly identify and respond to suspicious behavior or unauthorized access attempts.
• Direct Guests to Guest Relations when ticket issues require escalation.
• Collect zip codes and multi-day admission information using handheld and tablet devices.
• Stamp hands for re-entry at designated exits.
• Troubleshoot minor connectivity or scanning issues and report technical concerns immediately.
• Maintain knowledge of admission products, passholder perks, and current promotions.
• Communicate effective with fellow Team Members, supervisors, vendors, and Guests.
• High guest interaction and repetitive scanning tasks.
• Monitor for suspicious behavior or invalid access attempts
• Perform other duties assigned by leadership
• Work other areas of the Guest Arrival team as needed

What it takes to succeed:

• Be at least 16 years of age
• Previous customer service experience a plus
• Handle multiple tasks in a fast-paced work environment.
• Must be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs.
• Able to positively interact with guests and co-workers of all ages, different ethic/cultural backgrounds and/or language, and individuals with special needs.
• Must be able to manage time wisely and set priorities effectively.
• Able to use technology interfaces, including computers, tablets, and handheld devices.
• Able to read small print on different device screen sizes
• Able to follow all park and departmental policies and procedures
• Willing to comply with all SEA grooming guidelines and employment standards.
• Able to successfully complete all legal, company, and department training requirements to include, but not limited to, passing required tests and certifications with established timelines
• Ability to maintain composure and make quick decisions in stressful situations
• Ability to lift, push, pull and/or carry up to 50 lbs.
• Maintain a safe work environment and adhere to safety requirements
• Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays

Perform the following physical activities:

• kneeling
• squatting
• bend floor-to waist/waist-to-overhead
• reach overhead
• simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

Compensation: 12.77 USD Hourly

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.