Toll By Plate Supervisor

TransCore, LP in; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

TransCore, a subsidiary of ST Engineering, is seeking a full-time Customer Service Supervisor to join our Toll By Plate Department in Harrisburg, Pennsylvania. This entry-level supervisory role supports day-to-day operations of a 120-140 person department.

The Supervisor oversees staffing, quality assurance, facilities and customer satisfaction, ensuring performance standards are met while enabling efficient operations and service delivery.

Qualifications

• Excellent interpersonal, verbal, and written communication skills.
• Ability to analyze, interpret, and evaluate information to make sound independent decisions.
• Strong organizational and problem-solving skills.
• Regular and reliable attendance with overtime flexibility.
• Proficiency with Microsoft Office applications in a networked environment.
• Ability to interact with employees, customers, and management at all levels.

Responsibilities

• Supervise, train, and monitor Toll By Plate staff daily.
• Ensure service requirements meet standards and contractual obligations.
• Handle escalated customer inquiries and calls with timely resolutions.
• Process Toll By Plate images, appeals, and customer correspondence.
• Conduct QA/QC reviews for accuracy and compliance.
• Monitor performance and provide feedback for continuous improvement.
• Support departmental initiatives and goals.
• Perform other duties as assigned.

Skills

Interpersonal communication

Analytical skills

Organizational skills

Problem solving

Attendance / flexibility

Customer service mindset

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Toll By Plate Supervisor (Finance)

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Supervisor to join our Toll By Plate Department in Harrisburg, Pennsylvania.

Job Summary

This is an entry level supervisor position to assist with the supervision of the day-to-day operations of a 120 - 140 person department in our Toll By Plate area. The Supervisor is responsible to help oversee operational areas including staffing, quality assurance, facilities and customer satisfaction. This role helps ensure that departmental performance standards are met while supporting efficient operations and service delivery.

Essential Duties and Responsibilities

• Assist with supervising, training, and monitoring the daily activities of the Toll By Plate staff.
• Ensure service requirements are met and maintained in accordance with established standards and contractual obligations.
• Handle escalated customer inquiries and phone calls, providing timely and effective resolution.
• Process Toll By Plate images, appeals and respond to customer correspondence as needed.
• Conduct quality assurance and quality control reviews of staff work to ensure accuracy and compliance with established procedures.
• Monitor operational performance and provide feedback to employees to support continuous improvement.
• Support departmental initiatives, projects, and operational goals.
• Perform other duties as assigned.

Required Skills and Experience

• Excellent interpersonal, verbal, and written communication skills.
• Ability to analyze, interpret, and evaluate information to make sound independent decisions.
• Strong organizational and problem-solving skills.
• Regular and reliable attendance is required, with the flexibility to work overtime as needed.
• Proficiency with Microsoft Office applications in a networked environment.
• Ability to effectively interact with employees, customers, and management at all levels.

Desired Skills

• Ability to manage multiple priorities in a fast-paced environment and adapt quickly to changing business needs.
• Demonstrated initiative in identifying opportunities for process improvements and implementing more efficient approaches.
• Ability to work effectively both independently and as part of a team.
• Strong time management and organizational skills with minimal supervision.
• Flexible, collaborative, and customer-focused approach to work.

Education

• Associate's degree or equivalent combination of education and experience preferred.