Entry-Level Toll By Plate Operations Supervisor

TransCore; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Supervisor to join our Toll By Plate Department in Harrisburg, Pennsylvania. This entry-level supervisor role oversees day-to-day operations of a 120–140 person department, focusing on staffing, quality assurance, facilities, and customer satisfaction, while supporting efficient service delivery.

The position requires strong communication, analytical, and organizational skills, with the ability to handle

Qualifications

• Excellent interpersonal, verbal, and written communication.
• Ability to analyze, interpret, and evaluate information to make decisions.
• Strong organizational and problem-solving skills.
• Reliable attendance with overtime flexibility.
• Proficient with Microsoft Office in a networked environment.
• Ability to interact with employees, customers, and management at all levels.

Responsibilities

• Supervise, train, and monitor daily Toll By Plate staff.
• Ensure service requirements meet standards and contractual obligations.
• Handle escalated customer inquiries and calls with timely resolution.
• Process Toll By Plate images, appeals, and respond to customer correspondence.
• Conduct QA/QC reviews to ensure accuracy and compliance.
• Monitor performance and provide feedback for continuous improvement.

Skills

Communication

Analytical skills

Organizational skills

Attendance

MS Office

Interpersonal skills

Education

Associate's degree

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Supervisor to join our Toll By Plate Department in Harrisburg, Pennsylvania. This entry-level supervisor role oversees day-to-day operations of a 120–140 person department, focusing on staffing, quality assurance, facilities, and customer satisfaction, while supporting efficient service delivery.

The position requires strong communication, analytical, and organizational skills, with the ability to handle