Customer Service Representative

TransCore, LP in; White Marsh (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Flexible savings accounts

401K

Life and AD&D insurance

Paid Leave program

Tuition Reimbursement program

Participation is limited to regular, F

Regular full-time employment

Job summary

TransCore in White Marsh, Maryland is looking for a full-time Customer Service Representative to join our team. You will open accounts, explain terms and procedures, and process payments, ensuring accuracy and compliance with standards.

The role requires a High School diploma or GED, 0–1 year of related experience, and bilingual Spanish abilities. You will work in a customer-facing environment with performance goals and opportunities for growth within the team.

Qualifications

• High school diploma or GED required.
• Spanish bilingual ability preferred.
• 0–1 year of related experience required.

Responsibilities

• Assists customers with the account opening process.
• Accurately explains the terms/conditions and policies/procedures relating to the account.
• Processes account payments, perform cash out process at end of shift
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
• Performs account maintenance, including account changes, adjustments, and statement requests.
• Contacts customers for additional account information.
• Assists in problem correspondence as required.
• Prepares reports including CSR Daily Activity report and cash out report.

Skills

Bilingual Spanish

Education

High school diploma or GED

Job description

Customer Service Representative (Finance)

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in White Marsh, Maryland.

Job Summary

Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

Pay Range

$17.00 - 18.50/hr. based upon skills and experience.

Essential Duties and Responsibilities

• Assists customers with the account opening process.
• Accurately explains the terms/conditions and policies/procedures relating to the account.
• Processes account payments, perform cash out process at end of shift
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
• Performs account maintenance, including account changes, adjustments, and statement requests.
• Contacts customers for additional account information.
• Assists in problem correspondence as required.
• Prepares reports including CSR Daily Activity report and cash out report.

Education

High school diploma or general education degree (GED)

Skill

Acquires job skills and learns company policies and procedures to complete tasks.

Desired Skills

Bilingual in Spanish

Job Complexity

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision

Normally follows established procedures on routine work, requires instructions only on new assignments.

Experience

Typically requires a minimum of 0 - 1 year of related experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefits

TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.

• medical, dental and vision coverage
• flexible savings accounts
• 401K
• Life and AD&D insurance
• a comprehensive Paid Leave program
• a Tuition Reimbursement program
• Participation is limited to regular full-time employees.