ToGo Specialist

Harri; Northville Charter Township (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Dining Discounts

Complimentary Onsite Meals

Career Development

Paid Time Off

Paid Sick Time

Employee Assistance Program

Commuter Benefits

Dependent Care Benefits

Job summary

THE ONE GROUP is hiring a To-Go Specialist to ensure accurate takeout and delivery orders while delivering friendly, efficient service to guests. You’ll manage to-go operations, maintain order accuracy, and ensure meals are prepared and ready on time.

Responsibilities include processing orders via phone, app, or online platforms; coordinating with BOH/FOH teams; and maintaining packaging supplies for a smooth guest experience.

Qualifications

• Previous experience in a to-go, host, or customer service role preferred but not required.
• Able to juggle multiple orders and stay accurate in a fast-paced setting.
• Comfortable using POS devices, tablets and online ordering tools.

Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers
• Maintain timeliness and organization to provide a smooth pickup experience
• Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience
• Work closely with the BOH team to coordinate order fulfillment and modifications
• Monitor and communicate with delivery drivers and guests for order pickup
• Follow food safety and sanitation standards to ensure high-quality service
• Work collaboratively with FOH and BOH teams to maintain efficiency
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm

Skills

Customer service

POS systems

Multitasking

Attention to detail

Tools

POS terminals

Tablets

Online ordering platforms

Job description

Join the Global Leader in Vibe Dining!

Why Join Our Team?

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance for Full Time Restaurant Employees. Part Time Employees are not eligible for health benefits.
• Voluntary Short Term Disability Insurance – Employee Paid.
• Voluntary accident, Hospital Indemnity, and Critical Illness & Cancer Insurance – Employee paid.
• Traditional and Roth 401(k) Plan – All Employees

Exclusive Perks & Growth Opportunities

• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Paid Time Off
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits

What You’ll Do

As a To-Go Specialist, you will be responsible for ensuring seamless and accurate execution of takeout and delivery orders while providing friendly and efficient service to our guests. Your mission is to manage to-go operations with precision, maintain order accuracy, and ensure guests receive their meals fresh and on time.

Key Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers
• Maintain timeliness and organization to provide a smooth pickup experience
• Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience
• Work closely with the BOH team to coordinate order fulfillment and modifications
• Manage to-go station inventory, ensuring packaging supplies and utensils are stocked
• Monitor and communicate with delivery drivers and guests for order pickup
• Follow food safety and sanitation standards to ensure high-quality service
• Work collaboratively with FOH and BOH teams to maintain efficiency
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm

What We’re Looking For

• Previous experience in a to-go, host, or customer service role preferred but not required
• Ability to multi-task and work efficiently in a fast-paced environment
• Strong attention to detail and commitment to order accuracy and presentation
• Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms
• Excellent communication and problem-solving skills
• Must be able to stand for extended periods and lift to 25 lbs.
• Availability to work nights, weekends, and holidays
• Positive attitude, strong work ethic, and a team-first mentality

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, join us in delivering an unmatched dining experience!

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